Senior Engineer, Systems Engineering

Intercontinental Exchange (ICE); Atlanta (GA); On-site; USD 110,000 - 170,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks a Senior Systems Engineer to design, implement, and maintain high-availability mixed UNIX/Windows environments supporting MFT (Sterling Integrator, Axway), messaging (SWIFT, IBM MQ), and reporting (Tableau).

You will partner with developers, operations, and release teams in a fast-paced service-oriented setting. The role emphasizes automation, root-cause analysis, and mentoring, with on-call rotations for after-hours support.

Qualifications

• Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology.
• 5+ years proven experience with third party application support.
• Strong initiative to learn and assimilate new software/technologies and improve business processes.
• Demonstrated fundamental knowledge of Linux (RedHat preferred).
• Demonstrated fundamental knowledge of Windows (2019+).
• Fundamental understanding of SDLC processes and tools (GIT, Puppet, etc.).
• Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod).
• Scripting knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell).
• Top-tier analytics and problem solving.
• Ability to work in a fast-paced service-oriented team environment.
• Customer focused, and dedicated to the best possible user experience.
• Excellent communication with tech and biz teams.

Responsibilities

• Design, plan and implementation of integrated solutions.
• Tune systems for maximum available performance.
• Respond to and assist in production operations in a 24/7 environment.
• Troubleshoot and resolve issues proactively and on discovery.
• Application support and administration for SWIFT, IBM MQ, IBM Sterling Integrator, File Gateway, Tableau, and other apps.
• Manage configurations, patch levels and evolution paths.
• Provide technical analysis, resolve problems, and propose solutions.
• Coordinate with developers, operations staff, release engineers, and end-users.
• Educate and mentor team members and operations staff.
• Participate in a weekly on-call rotation for after-hours support and change events.

Skills

Analytical skills

Problem solving

Communication

Customer focus

Team collaboration

Education

Bachelor’s degree in CIS or equivalent

Tools

GIT

Puppet

Ansible

Tableau

LDAP

Oracle

MySQL

Job description

Overview

We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets.

Job Purpose

The Application Engineering team provides top-tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator, Axway), message queueing (SWIFT, IBM MQ), and reporting platforms (Business Objects, Tableau). The Senior Systems Engineer is responsible for creating and maintaining availability and high-performance in mixed UNIX and Windows development, non-production, and production environments. This individual works as part of a results-oriented, service-delivery team and assists configuration analysts, release engineers, developers, and operations teams. Additionally, the Systems Engineer performs root cause analysis of problems, selects, and implements automation tools, and actively participates in deeply technical discourse.

Responsibilities

• Design, plan and implementation of integrated solutions

• Tune systems for maximum available performance

• Respond to and assist in production operations in a 24/7 environment

• Troubleshoot and resolve issues both proactively and as discovered

• Application support and administration for SWIFT, IBM MQ, IBM Sterling Integrator, File Gateway, Tableau, and other applications

• Manage application configurations, patch Levels and Evolution Paths

• Provide technical analysis, resolve problems, and propose solutions

• Provide support to and coordinate with developers, operations staff, release engineers, and end-users

• Educate and mentor team members and operations staff

• Participate in a weekly on-call rotation for after-hours support and change events

Knowledge and Experience

• Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology

• 5+ years proven experience with third party application support

• Strong initiative to learn and assimilate new software/technologies and improve business processes

• Demonstrated Fundamental knowledge of Linux Operating Systems (RedHat variants preferred)

• Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)

• Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.)

• Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)

• Functional Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others)

• Top-tier analytics and problem solving

• Ability to work in a fast-paced service-oriented team environment

• Customer focused, and dedicated to the best possible user experience

• Communicate effectively with both technical and business resources

Desired

• Experience in automation tool development and methodologies, like Ansible and Puppet

• Strong understanding of project management, organization, and time management

• Experience with IBM Sterling Integrator and/or MQ

• Experiene with Tableau

• Basic understanding of SQL Database concepts (Oracle, MySQL)

• Experience with LDAP systems

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.