Senior Engineer / Systems Admin / Service Desk

Jobsoid Inc.; Edison (NJ); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated IT support professional for a remote role. This position requires a passion for helping users and a commitment to excellent customer service. You will be responsible for diagnosing technical issues, managing cloud solutions, and maintaining server operations. If you thrive in a fast-paced environment and enjoy multitasking, this opportunity offers a chance to grow within a supportive team. Join a company that values integrity and trust, providing comprehensive IT support to small and medium businesses. If you're self-motivated and ready to tackle challenges, we want to hear from you!

Qualifications

• 5+ years in customer-facing support with Windows desktops.
• Experience with Windows servers, AD, and Azure management.

Responsibilities

• Respond to user requests for technical assistance via phone and email.
• Diagnose and resolve workstation and server hardware and software issues.

Skills

Customer Service

Communication Skills

Time Management

Problem Solving

Multitasking

Tools

Microsoft Cloud Solutions

Windows Servers

Active Directory (AD)

Azure Management

Ticketing Systems

Job description

Do you love working with client users, enjoy working on many different types of tasks and are conscientious about ticketing and documentation too? Would you like a telecommute, remote support role with opportunity to grow? Are you self-motivated with excellent customer and communication skills, and highly organized?

Do you have experience ...

• Responding to user requests for technical assistance via phone and email?
• Working with Microsoft cloud solutions for business?
• Diagnosing and resolving workstation and server hardware and software issues?
• Performing basic, routine server maintenance tasks, including backup/recovery testing, patch management, anti-malware cleanup, and server log review on Microsoft servers?
• Identifying and escalating situations requiring urgent attention?
• Logging and tracking all help desk interactions into ticketing system?
• Completing projects related to workstation and server configuration as assigned?
• Creating documentation for internal standards and end-users?
• Following standard procedures?

Do you have ...

• 5+ years experience in customer-facing support with Windows desktops?
• 5+ years working with Windows servers, AD and Azure management?
• Outstanding ability to work with customers, demonstrating professionalism and courtesy in all customer interactions?
• Experience with ticketing systems?
• Ability to time-manage and meet deadlines?
• High integrity and consider confidentiality important?
• Solid written and verbal communication skills?

Are you ...

• Passionate about helping users and have patience along with top priority customer service?
• Able to routinely multitask?
• Able to solve almost any problem, even if it hasn't been seen before?
• Thriving in fast-paced environments with a sense of urgency?
• Driven to find the answer and not just the temporary fix?
• Self-motivated and a self-starter who works well independently and remotely?
• Located in the United States? Very strong preference will be given to candidates in NJ or Denver CO.

If this sounds like the job for you then we want to hear from you!

About Techmentum
Techmentum is an IT Managed Services company that provides full-service IT support to small and medium businesses in Northern New Jersey and Denver, CO Metro area. We believe I.T. should stand for Integrity and Trust when it comes to our clients. Our IT services are from A to Z for our clients; ranging from helping a user with a problem to providing CTO level advice. We’re always looking for self-motivated, technology talented people, so if you like to work with and in small business environments, we’d love to hear from you!