Manager Service Delivery

Gainwell Technologies; Ohio; Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Manager of Service Delivery to enhance healthcare solutions for vulnerable communities. In this remote role, you will lead a dedicated team, ensuring project delivery aligns with client expectations while fostering strong client relationships. With a focus on innovative service improvements and collaboration, this position offers a unique opportunity to impact healthcare positively. Join a forward-thinking company that values contributions, work flexibility, and career development, and be part of a mission to make healthcare better for everyone.

Benefits

Flexible Vacation Policy

401(k) Employer Match

Comprehensive Health Benefits

Educational Assistance

Leadership Development Programs

Technical Development Programs

Qualifications

• 9+ years of application development and project management experience.
• 5+ years in leadership or supervisory roles.

Responsibilities

• Manage solution delivery across accounts in the Claims domain.
• Lead and evaluate a team of software developers and business analysts.

Skills

Project Management

Analytical Skills

Interpersonal Skills

Problem-Solving Skills

Education

Bachelor's Degree

Master's Degree

Job description

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Date: May 3, 2025

Location: Any city, OH, US, 99999; Any city, NE, US, 99999

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell offers rewards such as career growth opportunities in a company that values contributions, work flexibility, learning, and career development.

Summary

As a Manager Service Delivery (Remote in US) at Gainwell, you will leverage technology to improve the health and well-being of vulnerable communities, working with a team dedicated to innovative healthcare solutions.

Your role in our mission

• Manage solutioning and delivery across several accounts in the Claims domain within a Shared Services environment, ensuring business objectives are met.
• Lead, hire, train, and evaluate a team of software developers and business analysts, addressing performance issues and motivating employees through rewards and promotions.
• Ensure project delivery aligns with client and company expectations.
• Collaborate with Sr Manager to develop demand forecasts for end-to-end services.
• Coordinate with functional areas to interpret and plan project workloads.
• Maintain strong client relationships by managing complex shared services relationships.
• Identify and implement service improvements to boost customer satisfaction.
• Partner with departments to integrate new and existing service offerings.
• Assist in developing new business proposals and adopting new technologies.
• Prepare and monitor operating and personnel budgets.

What we're looking for

• At least 9 years of application development, support, project, or program management experience.
• Minimum of 5 years in leadership or supervisory roles.
• Experience in Medicaid or healthcare claims processing preferred.
• Experience in a shared services environment preferred.
• Strong project management, analytical, interpersonal, and problem-solving skills.
• Experience with contracts, statements of work, budgeting, and forecasting is a plus.

What you should expect in this role

• Fully remote work options from US locations only.
• Travel opportunities (0-10%).
• Video cameras required during interviews and initial orientation week.
• This posting is for pipelining; the position is developing, and the job description may change.

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The salary range for this position is [[salaryMin]] - [[salaryMid]] per year, with variations depending on factors like location, experience, and internal equity. Gainwell offers full-time employees a flexible vacation policy, 401(k) employer match, comprehensive health benefits, and educational assistance. We also provide leadership and technical development programs to enhance your skills.

Join Gainwell, an industry leader committed to making healthcare better for everyone. Our culture of collaboration, innovation, and inclusion drives our growth. Learn more about us on our company website and explore our Careers site for current openings.

Gainwell Technologies is committed to diversity, equity, and inclusion. We are an Equal Opportunity Employer, welcoming applicants regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. We celebrate diversity and strive to create an inclusive environment for all employees.