Senior Engineer, Software

Ensemble RCM; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Ensemble is the leading revenue cycle platform serving more than 200 hospitals, delivering end-to-end automation and AI-assisted tooling to improve financial performance and patient care.

We’re seeking hands-on platform engineers who can design, build, and operate scalable Task Agents, with a focus on reliability, observability, and collaboration with product and operations teams to turn complex workflows into durable software.

Qualifications

• Five or more years of hands-on software engineering experience building and operating production SaaS applications.
• Experience with distributed systems and cloud infrastructure.
• Ability to design scalable platform capabilities and mentor engineers.

Responsibilities

• Design, build, deploy, operate, and improve production platform capabilities.
• Build reusable services, APIs, SDKs, automation components, and platform abstractions.
• Develop Task Agents that work across APIs and enterprise applications.
• Evolve platform capabilities for AI-assisted self-healing, observability, and reliability.
• Mentor engineers through design discussions and code reviews.

Skills

Distributed systems

Cloud infrastructure

Automation

Observability

AI-assisted tooling

Mentoring engineers

CI/CD

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Most people have experienced the healthcare revenue cycle without ever hearing the term. An ER bill arrives months later because you changed jobs and the claim went to a prior insurer. An MRI is scheduled only after a prior authorization clears between the hospital and the payer. Multiplied across millions of patients and hundreds of payers, these small operations consume an enormous share of the time and money that could go toward care.

Ensemble is the leading revenue cycle platform for acute care. We run end-to-end revenue cycle operations for more than 200 hospitals, manage over $47 billion in net patient revenue, and partner with more unique health systems than any other firm. That footprint gives us something no startup has: a decade of operational knowledge about how this work actually gets done, and a data platform that turns that experience into repeatable, measurable rules and intelligent agents.

The Intelligent Automation Platform team turns that advantage into software. We build Task Agents that execute revenue cycle work at massive scale - across payer portals, client host systems, remote desktops, and enterprise applications where APIs are often unavailable. Because we know the workflows and outcomes in detail, we can choose the most efficient path to each result: a direct API where one exists, AI-enhanced computer use where it doesn't. The hard part is doing this where errors are expensive, every action must be auditable, and the system has to keep working when a portal changes overnight. We pair computer-use automation, AI-assisted authoring, and self-healing with deterministic execution, rigorous observability, and appropriate human oversight.

This is a hands-on platform engineering role.
You will evolve the platform, build reusable capabilities and production Task Agents, solve reliability and scale problems, and partner with product and operations teams to turn complex manual workflows into durable products. We hire across multiple levels and are looking for engineers who want to work at the intersection of distributed systems, automation, cloud infrastructure, and applied AI - and who want their work to show up as better outcomes for hospitals and patients.

You Will

Design, build, deploy, operate, and continuously improve production platform capabilities and Task Agents end to end.

Build reusable services, APIs, SDKs, automation components, and platform abstractions rather than solving each workflow as a one-off implementation.

Develop Task Agents that work across APIs, browser interfaces, computer-use workflows, data stores, messaging systems, and enterprise applications.

Evolve platform capabilities for authoring, deterministic execution, AI-assisted self-healing, testing, orchestration, observability, auditability, and operational control.

Apply AI and LLM capabilities where they meaningfully improve Task Agent development, recovery, reasoning, or user experience while maintaining reliable and observable production execution.

Design systems that operate reliably at scale, diagnosing bottlenecks and improving performance, availability, cost, and operational efficiency.

Own software beyond implementation, including automated testing, CI/CD, monitoring, incident response, debugging, and lifecycle improvement.

Work with users and product partners to understand workflow problems, prototype solutions, measure outcomes, and iterate from production feedback.

Evaluate open-source technologies, cloud services, AI models, and commercial products and make pragmatic build-versus-buy decisions.

Mentor engineers through design discussions, code reviews, debugging, and hands‑on technical collaboration.

You Have

Five or more years of hands‑on software engineering experience building and operating production SaaS applications, platforms, or distributed