Senior Engineer, Network Operations

ICE; Chicago (IL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Healthcare

401(k)

Life insurance

PAID leave

Job summary

Intercontinental Exchange, Inc. is seeking a Network Operations professional in Chicago to provide 24x7 support for the global production network, perform proactive monitoring, and coordinate with Engineering to resolve connectivity issues.

The role covers incident and change management, operational readiness for new services, and driving process improvements, with a focus on service availability, customer service, and collaboration across teams.

Qualifications

• The candidate will ideally have a Bachelor’s degree with 5 years of relevant experience or 10+ years in lieu of educational credentials.
• Financial services industry experience preferred.
• Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP/CCIE certification is acceptable.
• Solid knowledge and experience of multicast troubleshooting in a switch/routed network.
• Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.).
• Advanced knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching.
• Position requires superior customer service skills; Leadership traits are highly helpful.
• Ability to work in a team-oriented environment is essential
• Weekend and off hours support is required
• Ability to grasp, document, and teach complex concepts and architecture.
• In-depth knowledge of enterprise switches, routers and firewalls.
• Ability to run and analyze sniffer traces (network data).
• Develop and maintain domain expertise across network eco-system.
• Interact with advanced level engineering design and support solutions.
• Perform all levels of routine network analysis
• Perform monitoring for new events to open incidents
• Working knowledge of how to use management tools

Responsibilities

• Incident Management: Proactive checkouts and monitoring to avoid service outages or limit their impact.
• Problem Management: Solutions for Incident Management from Case Study evaluations; develop root cause flow charts.
• Operational Readiness for New Services: Complete checklists for pre-production deployment and dependencies.
• Change Management Planning and Configuration Implementation: Coordinate changes at the CAB and support deployments.
• Service Requests, Network Maintenance, and Operational Support: Execute requests and support proactive maintenance.
• Process Improvement: Own tasks delivering operational improvements to technology, process, tool, or service.

Skills

Networking fundamentals

TCP/IP

Multicast troubleshooting

Customer service

Teamwork

Weekend/off-hours support

Education

Bachelor’s degree

Tools

JNCIS

CCNP/CCIE

Enterprise networking gear

Job description

Job Purpose

Network Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Overview

Network Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Responsibilities

• Incident Management
  • Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
• Problem Management
  • Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
• Operational Readiness for New Services
  • Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.
• Change Management Planning and Configuration Implementation
  • Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
• Service Requests, Network Maintenance, and Operational Support
  • Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
• Process Improvement
  • Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Knowledge And Experience

• The candidate will ideally have a Bachelor’s degree with 5 years of relevant experience or 10+ years in lieu of educational credentials
• Financial services industry experience preferred
• Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP/CCIE certification is acceptable.
• Solid knowledge and experience of multicast troubleshooting in a switch/routed network.
• Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.)
• Advanced knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching.
• Position requires superior customer service skills; Leadership traits are highly helpful.
• Ability to work in a team-oriented environment is essential
• Weekend and off hours support is required
• Ability to grasp, document, and teach complex concepts and architecture.
• In-depth knowledge of enterprise switches, routers and firewalls.
• Ability to run and analyze sniffer traces (network data).
• Develop and maintain domain expertise across network eco-system.
• Interact with advanced level engineering design and support solutions.
• Perform all levels of routine network analysis
• Perform monitoring for new events to open incidents
• Working knowledge of how to use management tools

Illinois Base Salary Range

The expected base salary for this role, if located in Illinois, is between $100,000 - 120,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.