Engineer, Network Operations

ICE; Chicago (IL); On-site; USD 72,000 - 84,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Life insurance

Paid time off

Paid leave

Job summary

ICE in Chicago, IL, is seeking a Network Operations professional to provide 24x7 support for our global production network infrastructure. The role emphasizes proactive monitoring, incident and problem management, and coordination with Engineering to maintain network health and service reliability.

The candidate will work with routing protocols (OSPF, BGP, MPLS), TCP/IP and switching concepts, and multicast troubleshooting.

Qualifications

• Bachelor's degree or 3+ years of relevant experience
• Certification at or above Juniper JNCIS preferred; Cisco CCNP acceptable
• Experience with routing protocols (OSPF/BGP) and MPLS
• Solid TCP/IP, Layer 2/3 switching knowledge
• Multicast troubleshooting experience preferred
• Strong customer service skills and teamwork
• Ability to perform monitoring and network analysis
• Coordinate with vendors and engineering teams

Responsibilities

• Incident Management: proactive checkouts and monitoring to avoid outages and restore as needed.
• Problem Management: develop RCA flowcharts and troubleshooting procedures.
• Operational Readiness: ensure pre-production readiness and updated management for network services.
• Change Management: coordinate CAB changes and support from Network Operations.
• Service Requests and Maintenance: analyze and support network requests and pro-active maintenance.
• Process Improvement: own initiatives delivering operational improvements.

Skills

Routing protocols (OSPF/BGP)

TCP/IP

Multicast troubleshooting

Customer service

Team collaboration

On-call/weekend support

Monitoring & incident analysis

Networking knowledge

Education

Bachelor's degree in a related field

Tools

Juniper JNCIS

Cisco CCNP

Job description

Job PurposeNetwork Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Job PurposeNetwork Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Responsibilities

• Incident Management
  • Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
• Problem Management
  • Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
• Operational Readiness for New Services
  • Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.
• Change Management Planning and Configuration Implementation
  • Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
• Service Requests, Network Maintenance, and Operational Support
  • Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
• Process Improvement
  • Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Knowledge And Experience

• The candidate will ideally have a Bachelor’s degree with 3+ years of relevant experience or 6+ years in lieu of educational credentials
• Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable
• Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc)
• Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching
• Knowledge and Experience with multicast troubleshooting in a switch/routed network is preferred
• Position requires superior customer service skills
• Ability to work in a team oriented environment is essential
• Perform monitoring for new events to open incidents
• Perform all levels of routine network analysis
• Coordinate hot hands and other activities with vendors
• Interact with advanced level engineering support
• Develop and propose solutions for the knowledge base
• Solid understanding of multicast and troubleshooting techniques
• Working knowledge of how to use management tools
• Weekend and off hours support is required

Illinois Base Salary Range

The expected base salary for this role, if located in Illinois, is between $72,000 – $84,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.