Senior Engineer, IT Services Engineering

Sephora USA, Inc; San Francisco, Northern (CA, KY); Hybrid; USD 213,624,000 - 237,360,000; Full time

Benefits offered by this job

Health coverage

401k with match

PTO & flexible schedule

Career growth & training

Merchandise discount

Job summary

Sephora USA, Inc. is seeking a Senior Engineer, IT Services in San Francisco to design and deliver enterprise-grade technology platforms that power Sephora operations at scale.

You will work across ServiceNow, Jira, and Confluence, guiding AI-first engineering workflows with a focus on security, scalability, and reliability. You will contribute to production-ready solutions, validate AI-generated outputs, mentor teammates, and collaborate with analysts, architects, and product partners to

Qualifications

• 5–7 years of software/platform engineering experience with advanced, hands-on knowledge of ServiceNow and Atlassian products (Jira, Confluence).
• Experience designing and delivering enterprise-grade technology platforms.
• Ability to configure, integrate, upgrade, and troubleshoot across diverse environments.

Responsibilities

• Platform Engineering & Solution Delivery: design, build, configure, and support IT Services platforms and integrations.
• Production-Ready Engineering: write maintainable code, configurations, workflows, and integrations; validate AI outputs.
• Production Support & Operational Reliability: troubleshoot complex production issues and document incident timelines.
• Stakeholder Partnership & Technical Communication: translate needs into practical technical solutions with stakeholders.
• Technical Leadership & Mentorship: share patterns, mentor on prompt engineering and SDLC practices.

Skills

Enterprise Platform Expertise

AI-First Engineering Fluency

ServiceNow

Jira

Confluence

Tools

ServiceNow

Jira

Confluence

Job description

Job ID:293212
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Work Location: Hybrid-San Francisco Office

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Your Role at Sephora:Ready for a career glow up? AsSenior Engineer, IT Services, you'll be designing and delivering enterprise-grade technology platforms that power Sephora's operations at scale. The work you do will impact beauty, as you build secure, scalable solutions across ServiceNow, Atlassian, and next-generation AI-first engineering workflows. You'll be part of a team that's united in beauty, supported by those who are equally passionate about operational excellence, continuous innovation, and responsible technology.

What You'll Do:

Platform Engineering & Solution Delivery.Design, build, configure, and support IT Services platforms and integrations — actively directing AI agents to accelerate solution design, configuration analysis, documentation, and implementation planning.

Production-Ready Engineering.Write and maintain readable, testable, and reliable code, configurations, workflows, and integrations; critically validate AI-generated outputs for correctness, security, edge cases, and long-term maintainability.

Production Support & Operational Reliability.Troubleshoot and resolve complex L3+ production issues across supported platforms, leveraging AI agents to correlate logs, summarize incident timelines, and generate knowledge-transfer materials.

Stakeholder Partnership & Technical Communication.Collaborate with business analysts, architects, product partners, and engineers to translate needs into practical technical solutions, using AI agents to draft design notes, compare options, and refine decision materials.

Technical Leadership & Mentorship.Share reusable engineering patterns, prompt templates, and workflow improvements; mentor teammates on prompt engineering, responsible AI review, and agentic SDLC practices.

What You'll Bring:

Enterprise Platform Expertise.5–7 years of software/platform engineering experience with advanced, hands‑on knowledge of ServiceNow and Atlassian products (Jira, Confluence); demonstrated ability to configure, integrate, upgrade, and troubleshoot across diverse environments.

AI-First Engineering Fluency.Practical experience applying AI agents, prompt engineering, and context management to engineering workflows — including code generation, test creation, debugging, incident analysis, and stakeholder communication — with proven ability to critically validate generated outputs before use.

What You’ll Get:

The target hourly pay for this position is $155,070.00- $172,300.00. The actual hourly pay offered depends on various factors, which may include, as applicable, the individual applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of 5 days.

• CaringCommunity.You’llcollaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty.
• Fulfilling Path.Your career transformation starts here, with opportunities that will challenge,stretchand develop your skills.
• Meaningful Work.As you make an impact onbeauty,you’llfeel and see the positive change (consumer, industry, and social) thatyourindividual voice is a part of.

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your family’s needs withmedical,dental, and vision coverage.Sephora also fully covers our employees’ disability and life insurance.
• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan paymentsqualifyto earn the 401k match from Sephora.
• Balance.You’ll be empowered to find the perfect blend of work/life balance thatactuallyworks for youwith PTO, flexibility, protectedleave, and more.
• Growth.Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Perks.Thinkyou’vetried it all? Enjoy a30%discount on all merchandise/services, opportunities for freeproductor “gratis,” and flash sale discounts on LVMH brand products.
• Support.Join a team thattruly cares– with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse andinclusiveworkplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

JoinUs and Belong to Something Beautiful