Senior Engineer, IT Services Engineering

LVMH Group; Northern (KY); On-site; USD 140,000 - 172,000; Full time

Benefits offered by this job

Health coverage

401k with match

Paid time off

Tuition reimbursement

Employee discounts on Sephora products

Mental health resources

Job summary

Sephora in the United States is seeking a Senior Engineer for IT Services to design and deliver enterprise-grade platforms powering operations at scale. You will work with ServiceNow and Atlassian tools, integrating AI-first engineering workflows and leading production-ready solutions.

You will collaborate with business analysts, architects, and engineers to translate needs into practical technical designs, mentor teammates, and uphold engineering standards across the SDLC.

Qualifications

• 5–7 years of software/platform engineering experience with ServiceNow and Atlassian products.
• Experience applying AI agents, prompt engineering, and context management to engineering workflows.
• Ability to design, build, and integrate enterprise platforms at scale.

Responsibilities

• Design, build, configure, and support IT Services platforms and integrations.
• Direct AI agents to accelerate solution design, configuration analysis, documentation, and implementation planning.
• Troubleshoot and resolve complex L3+ production issues across supported platforms.
• Collaborate with business analysts, architects, product partners, and engineers to translate needs into practical technical solutions.
• Mentor teammates on prompt engineering, responsible AI review, and agentic SDLC practices.

Skills

AI agents

Prompt engineering

Context management

Tools

ServiceNow

Jira

Confluence

Job description

Profile

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Your Role at Sephora:Ready for a career glow up? AsSenior Engineer, IT Services, you'll be designing and delivering enterprise-grade technology platforms that power Sephora's operations at scale. The work you do will impact beauty, as you build secure, scalable solutions across ServiceNow, Atlassian, and next-generation AI-first engineering workflows. You'll be part of a team that's united in beauty, supported by those who are equally passionate about operational excellence, continuous innovation, and responsible technology.

What You'll Do:

Platform Engineering & Solution Delivery.Design, build, configure, and support IT Services platforms and integrations — actively directing AI agents to accelerate solution design, configuration analysis, documentation, and implementation planning.

Production-Ready Engineering.Write and maintain readable, testable, and reliable code, configurations, workflows, and integrations; critically validate AI-generated outputs for correctness, security, edge cases, and long-term maintainability.

Production Support & Operational Reliability.Troubleshoot and resolve complex L3+ production issues across supported platforms, leveraging AI agents to correlate logs, summarize incident timelines, and generate knowledge-transfer materials.

Stakeholder Partnership & Technical Communication.Collaborate with business analysts, architects, product partners, and engineers to translate needs into practical technical solutions, using AI agents to draft design notes, compare options, and refine decision materials.

Technical Leadership & Mentorship.Share reusable engineering patterns, prompt templates, and workflow improvements; mentor teammates on prompt engineering, responsible AI review, and agentic SDLC practices.

What You'll Bring:

Enterprise Platform Expertise.5–7 years of software/platform engineering experience with advanced, hands-on knowledge of ServiceNow and Atlassian products (Jira, Confluence); demonstrated ability to configure, integrate, upgrade, and troubleshoot across diverse environments.

AI-First Engineering Fluency.Practical experience applying AI agents, prompt engineering, and context management to engineering workflows — including code generation, test creation, debugging, incident analysis, and stakeholder communication — with proven ability to critically validate generated outputs before use.

What You’ll Get:

The target hourly pay for this position is $139,500.00- $172,300.00. The actual hourly pay offered depends on various factors, which may include, as applicable, the individual applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of 5 days.

• CaringCommunity.You’llcollaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty.
• Fulfilling Path.Your career transformation starts here, with opportunities that will challenge,stretchand develop your skills.
• Meaningful Work.As you make an impact onbeauty,you’llfeel and see the positive change (consumer, industry, and social) thatyourindividual voice is a part of.

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your family’s needs withmedical,dental, and vision coverage.Sephora also fully covers our employees’ disability and life insurance.
• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan paymentsqualifyto earn the 401k match from Sephora.
• Balance.You’ll be empowered to find the perfect blend of work/life balance thatactuallyworks for youwith PTO, flexibility, protectedleave, and more.
• Growth.Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Perks.Thinkyou’vetried it all? Enjoy a30%discount on all merchandise/services, opportunities for freeproductor “gratis,” and flash sale discounts on LVMH brand products.
• Support.Join a team thattruly cares– with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse andinclusiveworkplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

JoinUs and Belong to Something Beautiful

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.