Senior Engineer, IT Services Engineering

SEPHORA; California; Hybrid; USD 155,000 - 172,000; Full time

Benefits offered by this job

Health benefits

401k with match

Paid time off

Education and growth opportunities

Employee discounts

Job summary

Sephora is seeking a Senior Engineer, IT Services to design and deliver enterprise-grade technology platforms that power Sephora's operations at scale. You will work across ServiceNow, Atlassian, and next-generation AI-first engineering workflows, within a Hybrid-San Francisco Office.

The role emphasizes secure, production-ready development and strong collaboration with analysts, architects, and engineers. You will lead platform engineering, create scalable integrations, and mentor teammates in

Qualifications

• 5–7 years of software/platform engineering experience with enterprise platforms.
• Experience configuring, integrating, upgrading, and troubleshooting ServiceNow and Atlassian products.

Responsibilities

• Design, build, configure, and support IT Services platforms and integrations.
• Write readable, testable code and validate AI-generated outputs for security and correctness.
• Troubleshoot and resolve complex production issues across platforms.
• Collaborate with analysts, architects, and engineers to translate needs into practical solutions.
• Mentor teammates on prompt engineering and responsible AI practices.

Skills

ServiceNow

Atlassian (Jira, Confluence)

AI agents & prompt engineering

JavaScript

Python

REST/SOAP API design

Tools

GlideScript

Job description

Job ID: 293212

Location Name: CA-FSC SF Off (0174)

Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)

Job Type: Full Time

Position Type: Regular

Job Function: Information Technology

Work Location: Hybrid-San Francisco Office

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Your Role at Sephora:

Ready for a career glow up? As Senior Engineer, IT Services, you'll be designing and delivering enterprise-grade technology platforms that power Sephora's operations at scale. The work you do will impact beauty, as you build secure, scalable solutions across ServiceNow, Atlassian, and next-generation AI-first engineering workflows. You'll be part of a team that's united in beauty, supported by those who are equally passionate about operational excellence, continuous innovation, and responsible technology.

What You'll Do

• Platform Engineering & Solution Delivery. Design, build, configure, and support IT Services platforms and integrations - actively directing AI agents to accelerate solution design, configuration analysis, documentation, and implementation planning.
• Production-Ready Engineering. Write and maintain readable, testable, and reliable code, configurations, workflows, and integrations; critically validate AI-generated outputs for correctness, security, edge cases, and long-term maintainability.
• Production Support & Operational Reliability. Troubleshoot and resolve complex L3+ production issues across supported platforms, leveraging AI agents to correlate logs, summarize incident timelines, and generate knowledge-transfer materials.
• Stakeholder Partnership & Technical Communication. Collaborate with business analysts, architects, product partners, and engineers to translate needs into practical technical solutions, using AI agents to draft design notes, compare options, and refine decision materials.
• Technical Leadership & Mentorship. Share reusable engineering patterns, prompt templates, and workflow improvements; mentor teammates on prompt engineering, responsible AI review, and agentic SDLC practices.

What You'll Bring

• Enterprise Platform Expertise. 5-7 years of software/platform engineering experience with advanced, hands-on knowledge of ServiceNow and Atlassian products (Jira, Confluence); demonstrated ability to configure, integrate, upgrade, and troubleshoot across diverse environments.
• AI-First Engineering Fluency. Practical experience applying AI agents, prompt engineering, and context management to engineering workflows - including code generation, test creation, debugging, incident analysis, and stakeholder communication - with proven ability to critically validate generated outputs before use.
• Secure, Production-Grade Development. Proficiency in JavaScript, GlideScript, Python, or comparable scripting languages; strong command of secure coding practices, least-privilege principles, REST/SOAP API design, and AI-specific risk awareness including prompt injection and data leakage.

What You’ll Get

The target hourly pay for this position is $155,070.00 - $172,300.00. The actual hourly pay offered depends on various factors, which may include, as applicable, the individual applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of 5 days.

Rewards As Unique As You

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Caring Community. You'll collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills.
• Meaningful Work. As you make an impact on beauty, you'll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of.

• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• Balance. You'll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
• Growth. Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Perks. Think you've tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or gratis, and flash sale discounts on LVMH brand products.
• Support. Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Join Us and Belong to Something Beautiful

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.