Head of Organizational Effectiveness & Transformation

Sephora USA, Inc; San Francisco (CA); Hybrid; USD 206,000 - 231,000; Full time

Benefits offered by this job

Health insurance

401k with match

PTO & flexible leave

Tuition reimbursement

Employee discount

Job summary

Sephora USA, Inc. is seeking a Head of Organizational Effectiveness & Transformation in San Francisco, hybrid. This leadership role shapes how Sephora North America designs work, drives change, and enables transformation at scale across the enterprise.

You will translate strategy into scalable organizational solutions, building governance, adoption, and AI-enabled ways of working to improve execution and business outcomes.

Job description

Head of Organizational Effectiveness & Transformation

Job ID:296406
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Human Resources
Work Location: Hybrid - San Francisco, CA

Your safety matters to us

All official Sephora US recruitment emails will come from a @sephora.com email address. We will never interview via text, ask you to download unfamiliar software, or request sensitive personal information such as your SSN or banking details via email, phone, or text. Learn more about Sephora on our official careers site inside-sephora.com, and search for verified US roles at join.sephora.com.

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Your Role at Sephora

Ready for a career glow up? The Head of Organizational Effectiveness & Transformation reports to the SVP, Talent and serves as a senior enterprise leader responsible for shaping how Sephora North America designs work, aligns decision-making, and enables transformation at scale. This role leads the organizational effectiveness agenda across the enterprise by integrating organization design, operating model discipline, change leadership, workforce management governance, and AI-enabled ways of working.

As a strategic partner to Talent and business leadership, this role translates enterprise strategy into scalable organizational solutions that strengthen accountability, improve executional clarity, increase organizational agility, and enable sustainable business performance. This role will establish the frameworks, governance, and transformation capabilities needed to ensure organizational investments, structural decisions, and new ways of working are aligned to business priorities and adopted effectively across the organization.

This leader operates at both strategic and executional levels-advising senior leaders on complex organizational issues while building repeatable enterprise practices that improve how work gets done across functions, markets, and operating environments.

What You'll Do

Organizational Design

• Lead organizational design efforts that improve how work is structured, governed, and executed across teams and functions.
• Assess and design operating models, organizational structures, spans and layers, role clarity, decision rights, and organizational efficiency opportunities.
• Partner with Talent and business leaders to translate strategic priorities into practical organization design solutions and implementation plans.

Develop scalable tools, frameworks, and standards that enable consistent organization design practices across the enterprise.

Change & Transformation

• Build and embed enterprise change management approaches that support transformation planning, leadership readiness, stakeholder alignment, adoption, and sustainment.
• Partner with leaders to develop change strategies, communication plans, training approaches, and adoption measures.
• Support enterprise transformation initiatives by identifying impacts, governance needs, implementation risks, and success measures.

Enable leaders and teams to successfully adopt new ways of working through practical tools, resources, and reinforcement strategies.

AI-Enabled Ways of Working & Adoption

• Lead the people side of AI-enabled transformation, helping leaders and teams understand, adopt, and sustain new ways of working.
• Partner across Talent, HR Technology, Operational Excellence, and business functions to evaluate how AI may impact work, roles, skills, and decision-making.
• Develop change and adoption strategies that support responsible experimentation, learning, and organizational readiness.

Identify adoption risks, capability gaps, and opportunities to improve employee experience and business outcomes through AI-enabled work.

Workforce Management Governance

• Establish enterprise standards, governance routines, and decision-making frameworks for workforce management.
• Partner with Retail, Distribution Centers, Canada, Payroll, HR Technology, Finance, and Operations leaders to improve alignment and accountability.
• Clarify workforce management decision rights, prioritization processes, and escalation paths across key stakeholders.

Ensure workforce management practices support broader organizational effectiveness and transformation priorities.

Enterprise Partnership & Strategic Advisory

• Serve as a trusted advisor to senior executives on organizational effectiveness, operating model evolution, and transformation priorities.
• Connect Talent strategy to business execution by identifying opportunities to improve organizational performance, governance, and change readiness.
• Assess complex organizational challenges, evaluate trade-offs, and recommend solutions that drive business results.

Monitor emerging trends and organizational insights to inform future workforce and transformation strategies.

What You'll Bring

• 12+ years of experience in organizational effectiveness, organization design, change management, HR transformation, workforce management, or business transformation.
• Expertise in operating model design, organizational structures, governance frameworks, decision rights, and workforce planning.
• Demonstrated success leading complex, enterprise-wide transformation initiatives in matrixed organizations.
• Experience influencing and partnering with senior leaders across HR, Operations, Finance, Technology, and business functions.
• Strong change leadership skills with experience driving adoption, stakeholder engagement, and sustained outcomes.
• Exceptional strategic thinking, problem-solving, communication, and consulting capabilities.
• Ability to navigate ambiguity, build alignment, and translate complex challenges into practical solutions.
• Bachelor's degree in Human Resources, Organizational Development, Industrial/Organizational Psychology, Business Administration, or a related field. Advanced certifications in change management, organizational design, or transformation are a plus

What You'll Get:

The annual base salary range for this position is $206,380.00- $230,660.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum offivedays.

• CaringCommunity.You'll collaborate with teammates who are equally passionateabout innovatinganddrivingthe industry forward - together, united in beauty.
• Fulfilling Path.Your career transformation starts here, with opportunities that will challenge,stretchand develop your skills.
• Meaningful Work.As you make an impact onbeauty,you'll feel and see the positive change (consumer, industry,andsocial)thatyourindividual voice is a part of.

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your family's needs with medical,dental, and vision coverage. Sephora also fully covers our employees' disability and life insurance.
• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• Balance.You'll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
• Growth.Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Perks.Think you've tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or "gratis," and flash sale discounts on LVMH brand products.
• Support.Join a team that truly cares - with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.