Senior Engineer - IT-3

R1 RCM Holdco Inc.; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

R1 RCM Holdco Inc. is seeking a Lead Engineer – IT with strong IAM expertise for a Work from Home role operating on the US shift (EST). The candidate will own access lifecycle processes, manage complex requests, and drive governance across enterprise applications.

Responsibilities include end-to-end provisioning, deprovisioning, access reviews, and audit remediation, with a focus on automation opportunities and policy adherence in a healthcare-focused environment.

Qualifications

• Hands-on experience in IAM and access management.
• Proficient in ServiceNow or similar ITSM platforms.
• Understanding of RBAC and access governance.
• Strong communication and stakeholder management.
• Ability to work independently on high-priority tasks.

Responsibilities

• Manage end-to-end access lifecycle including provisioning, modification, and deprovisioning across multiple systems.
• Handle complex access requests, approvals, and escalations with minimal supervision.
• Ensure timely resolution of ServiceNow tickets in line with SLAs and quality standards.
• Perform detailed access reviews, audit validations, and remediation tracking.
• Collaborate with business stakeholders and application owners for role alignment and governance.
• Drive process improvements and identify automation opportunities within IAM operations.
• Ensure adherence to IAM policies, security standards, and audit requirements.

Skills

IAM tools

ServiceNow ITSM

RBAC & governance

Stakeholder communication

Independent work

Education

B.Tech / BCA or any graduate degree

Job description

Job Title: Lead Engineer – IT

Work Location: Work from Home (WFH)

Shift: US Shift (EST – 6:00 PM to 3:00 AM IST)

Job Summary

We are seeking a highly skilled IAM professional to manage advanced access management operations and support critical business applications. This role requires strong ownership of access lifecycle processes, stakeholder collaboration, and continuous improvement initiatives.

Key Responsibilities

• Manage end-to-end access lifecycle including provisioning, modification, and deprovisioning across multiple systems.
• Handle complex access requests, approvals, and escalations with minimal supervision.
• Ensure timely resolution of ServiceNow tickets in line with SLAs and quality standards.
• Perform detailed access reviews, audit validations, and remediation tracking.
• Collaborate with business stakeholders and application owners for role alignment and governance.
• Drive process improvements and identify automation opportunities within IAM operations.
• Ensure adherence to IAM policies, security standards, and audit requirements.

Required Skills & Qualifications

• Strong hands-on experience in IAM tools and access management processes.
• Proficiency in ServiceNow or similar ITSM platforms.
• Good understanding of RBAC, access governance, and compliance frameworks.
• Strong communication and stakeholder management skills.
• Ability to work independently and handle high-priority tasks.

Preferred Qualifications

• Experience in global IAM operations.
• Exposure to audit and compliance requirements.
• B.Tech / BCA or Any graduate degree.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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