Senior Engineer I

Schneider Electric; Franklin (TN); In loco; USD 102.000 - 152.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental and vision coverage

Flexible work arrangements

Descrizione del lavoro

Schneider Electric seeks an Application Test Expert to lead deep-dive investigations and advanced troubleshooting across EcoStruxure Power Operation environments. You will coordinate with global support teams, R&D, QA, and field engineers to diagnose defects, reproduce issues, and drive sustainable resolutions.

The role demands strong power monitoring expertise, analytical skills, and proficiency across software, hardware, and network interfaces within EPO.

Competenze

• Bachelor’s degree or equivalent in electrical engineering, Power Systems, CS, or related field.
• Strong analytical and troubleshooting skills in EPO environments (servers, databases, networks).
• Excellent written and verbal communication; ability to convey technical findings clearly.

Mansioni

• Diagnose and resolve complex issues within EcoStruxure Power Operation environments (servers, databases, networks, devices).
• Analyze logs, traces, network traffic, and performance data to determine root causes.
• Recreate field issues in lab environments to validate findings and support investigations.
• Own escalations from customers ensuring timely, high-quality resolutions.

Conoscenze

Analytical skills

Troubleshooting skills

Communication skills

Formazione

Bachelor’s degree in electrical engineering or related field

Strumenti

Modbus

BACnet

ION

OPC

TCP/IP networking

SQL databases

Descrizione del lavoro

Senior Engineer I

Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 150,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:

https://www.youtube.com/watch?v=VbldHPFltQQ&list=PLa7UGrWOTyjmJh_co9aY3PCf71uwP0S3a

Role Overview

As an Application Test Expert within Schneider Electric’s EPO (EcoStruxure Power Operation) domain, you will serve as the highest level of technical escalation, providing expert support for complex and critical customer issues beyond Level 3 scope. You will lead deep-dive investigations, perform advanced troubleshooting, and deliver system-level diagnostics across integrated EPO environments.

In this role, you will act as a key technical authority supporting global support teams, partners, and regional front-office engineers. You will collaborate closely with R&D, QA, product management, and field teams to analyze defects, reproduce issues, and drive effective and sustainable resolutions.

You will play a crucial role in improving product quality and reliability by identifying root causes and contributing to corrective and preventive actions. This position requires strong expertise in power monitoring systems, excellent analytical skills, and the ability to troubleshoot across software, hardware, communication networks, and integrated system components within the EPO ecosystem.

Key Responsibilities

Advanced Troubleshooting & Root Cause Analysis

• Diagnose and resolve complex issues within EcoStruxure Power Operation (EPO) environments, including servers, databases, communication networks, and connected devices.
• Analyze logs, traces, network traffic, system performance data to determine root causes.
• Recreate field issues in controlled lab environments to validate findings and support engineering investigations.
• Take ownership of critical escalations from customers, ensuring timely, high-quality resolution.

System-Level Analysis & Integration Support

• Perform deep analysis of EPO architecture, including ION meters, gateways, communication drivers, servers, and integration layers.
• Validate system workflows to ensure seamless interoperability and optimal performance.
• Troubleshoot industry protocols such as Modbus, BACnet, ION, OPC, and related communication interfaces used within EPO deployments.
• Identify and address performance bottlenecks, configuration issues, and system inefficiencies.

Collaboration & Knowledge Sharing

• Act as a key link between field support teams and R&D, ensuring effective communication and issue resolution.
• Provide actionable field insights to influence product design, quality improvements, and roadmap decisions.
• Develop and maintain troubleshooting guides, diagnostic procedures, and knowledge base content.
• Lead post-escalation reviews and contribute to continuous improvement initiatives.
• Mentor product support engineers and support the development of technical expertise across the support organization.

Qualifications.

• Bachelor’s degree in electrical engineering, Power Systems, Computer Science, or a related field, or equivalent hands‑on experience with EcoStruxure Power Operation (EPO) systems, including commissioning, maintenance, or application design.
• Strong analytical and troubleshooting skills, particularly within EPO environments (servers, databases, communications, and metering systems).
• Excellent written and verbal communication skills, with the ability to clearly convey technical findings to diverse stakeholders.
• 5+ years of experience working with power monitoring or energy management systems, ideally including field experience with EPO or similar platforms.
• Solid understanding of industrial communication protocols such as Modbus, BACnet, ION, OPC, and TCP/IP networking (experience with MQTT is an added advantage).
• Knowledge of Windows‑based systems, including server environments, SQL databases, and network infrastructure relevant to EPO deployments.

Who are we looking for?

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are a real value for the company. We are looking for people with a passion for success — on the job and beyond. Above all, we value engagement, enthusiasm and a willingness to learn about new topics and areas within the realm of Building and Power Management Systems.

Did we get you inspired? Then you are welcome to submit your application.

Apply at www.se.com/in/en/about-us/careers/overview.jsp

What's in it for me?

• Direct impact on product quality for innovative, multi‑technology solutions
• Career growth through mentorship opportunities, technical leadership, and specialized training
• Collaborative culture that values innovation, precision, and continuous learning
• Flexible work options designed to support your work‑life balance

Bring your testing expertise to a team that's pushing the boundaries of technology—apply today!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short‑term incentives. The compensation range for this full‑time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you.

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family.

We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well‑being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future.

We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career.

We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace.

We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community.

We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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