Senior Engineer, Field Service

ASM; Burlington (IA); On-site; USD 90,000 - 130,000; Full time

Job summary

ASM is seeking a Senior Field Service Engineer I to install, maintain, troubleshoot, and repair advanced semiconductor capital equipment. You will be the technical expert in the field, delivering exceptional service while ensuring equipment performance, reliability, and safety, with opportunities to work with cutting-edge technology and global teams.

This role requires hands-on installation, preventive maintenance, diagnostics, and collaboration with engineering and customer teams, plus travel

Qualifications

• Bachelor’s degree in Electronics, Electro-Mechanical Technology, Engineering, or related field.
• 5+ years of field service or customer-facing technical support for complex capital equipment.
• Strong troubleshooting with microprocessor-controlled electro-mechanical systems.
• Ability to read electrical, electronic, and electro-mechanical schematics.
• Experience with equipment installations and preventive maintenance.
• Proficient with office software and technical reporting.
• Willingness to travel domestically and internationally.

Responsibilities

• Install, startup, qualify, maintain, and repair complex semiconductor capital equipment.
• Troubleshoot electrical, electronic, mechanical, vacuum, and software issues.
• Provide timely technical support and ensure high equipment uptime.
• Interpret schematics and drawings to diagnose issues.
• Support equipment upgrades and process improvements.
• Document service actions and findings accurately.
• Collaborate with engineering and customer teams.
• Deliver technical training to customers as needed.
• Maintain safety and compliance in manufacturing environments.
• Travel domestically and internationally to support customers.

Skills

Troubleshooting

Schematics reading

Field service

Installations

Customer support

Travel readiness

Diagnostics tools

MS Office

Education

Bachelor's degree

Tools

Oscilloscopes

Digital Multimeters

Diagnostic tools

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission

As a Senior Field Service Engineer I at ASM, you will play a critical role in supporting our customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will serve as a technical expert in the field, delivering exceptional customer service while ensuring equipment performance, reliability, and safety. This position offers the opportunity to work with cutting-edge semiconductor technology, collaborate with global teams, and support customers across domestic and international locations.

What you will be working on

• Perform installation, startup, qualification, preventative maintenance, and remedial repair activities on complex semiconductor capital equipment.
• Troubleshoot and resolve electrical, electronic, mechanical, pneumatic, vacuum, and software-related equipment issues in customer manufacturing environments.
• Provide timely and professional technical support while maintaining a high level of customer satisfaction and equipment uptime.
• Interpret and utilize electrical schematics, engineering drawings, and technical documentation to diagnose and resolve equipment issues.
• Support equipment upgrades, modifications, retrofits, and process improvement initiatives.
• Document service activities, maintenance actions, and technical findings accurately and thoroughly.
• Collaborate with engineering, technical support, and customer teams to resolve complex technical problems and improve equipment performance.
• Deliver technical training and knowledge transfer to customer personnel as required.
• Maintain compliance with ASM and customer safety requirements while working in semiconductor manufacturing environments.
• Travel domestically and internationally to support customer installations, upgrades, and service requirements.

What we are looking for

• Bachelor’s degree in Electronics, Electro-Mechanical Technology, Engineering, or a related technical discipline; equivalent military or industry experience may be considered.
• 5+ years of field service, semiconductor manufacturing, or customer-facing technical support experience involving complex capital equipment.
• Strong troubleshooting skills with microprocessor-controlled electro-mechanical systems.
• Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
• Experience performing equipment installations, preventative maintenance, repairs, and system diagnostics.
• Working knowledge of oscilloscopes, digital voltmeters (DVMs), and other diagnostic tools.
• Strong written and verbal communication skills with the ability to effectively interact with customers and cross-functional teams.
• Proficiency with Microsoft Office applications and technical reporting systems.
• Ability to work independently with limited supervision while managing multiple priorities.
• Willingness and ability to travel as required to support customer needs.

What sets you apart

• Experience supporting semiconductor capital equipment within wafer fabrication environments.
• Knowledge of vacuum systems, gas delivery systems, electro-pneumatic controls, and semiconductor process equipment.
• Experience with RF-induced plasma technologies.
• Familiarity with robotics, motion control systems, servo systems, and microprocessor-based controllers.
• Understanding of equipment software fundamentals, control systems, and system integration.
• Experience working around hazardous chemicals, toxic gases, and flammable materials in semiconductor manufacturing environments.
• Strong root-cause analysis and structured problem-solving skills.
• Proven ability to build strong customer relationships and deliver exceptional service in demanding production environments.
• Experience supporting international customers or working within a global service organization.
• Demonstrated leadership, mentoring, or training experience within technical service environments.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.