Senior Engineer Conslutant-Emerging Commercial Platforms

Verizon; Basking Ridge (NJ); Hybrid; USD 101,000 - 194,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition assistance

Job summary

Verizon is seeking a Senior Engineer to lead the Customer Experience Platform (CXP) services. You’ll own high-impact projects, define standards, and modernize legacy apps across cross-functional teams in a hybrid work setting.

Strong emphasis on microservices, RESTful design, AI automation, and agile delivery will be expected throughout the role. The position requires 6+ years of experience, a college degree or equivalent, and hands-on skills in Spring Boot, AWS, Docker, Kubernetes, and modern

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through work and/or military experience, or specialized training.
• Expertise in microservices architecture, design patterns, and RESTful service development (including JSON, authentication, and authorization).

Responsibilities

• Define and deliver Opportunities for Improvement aligned with business and technology goals.
• Establish technical standards to optimize maintainability, MTTR, performance, and release processes.
• Modernize and migrate legacy applications to the Verizon Consumer North Star Architecture.
• Author design documentation for development initiatives.
• Engineer framework modules to address cross-cutting concerns and accelerate agile delivery.
• Define AI strategy for automating manual work in defect and outage triaging.
• Evaluate processes to anticipate requirements and implement scalable solutions.
• Facilitate cross-functional ideation to streamline omni-channel processes and improve customer experiences.
• Translate business objectives into accurate requirements with stakeholder alignment.
• Develop system enhancements and architecture designs that drive modernization and adoption of North Star principles.
• Manage iterative requirements and delivery using Agile methodologies.

Skills

Microservices architecture

RESTful services

Spring Boot

Cloud AWS

Kubernetes

AI & automation

Git

JIRA

Agile methodologies

Education

Bachelor’s degree

4+ years experience

Tools

Jenkins

Confluence

Grafana

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

As a Senior Engineer, you will serve as the technical custodian and primary oversight for the Customer Experience Platform (CXP) services. You will lead the delivery of high-impact projects for the CXP services team, owning overarching solutions and fostering critical technical relationships with software engineering teams. Working within a cross-functional environment, you will collaborate with managers, designers, architects, stakeholders, and vendors to drive projects toward successful outcomes.

You Will Be Responsible For

• Define and deliver Opportunities for Improvement (OFRs) aligned with tactical and long-term business and technology goals.
• Establish technical standards to optimize maintainability, Mean Time to Resolution (MTTR), performance, and release processes.
• Modernize and migrate legacy applications to the Verizon Consumer North Star Architecture.
• Author comprehensive high-level and low-level design documentation for all development initiatives.
• Engineer framework modules for the CXP Platform to address cross-cutting concerns and accelerate agile delivery.
• Defining the AI Strategy for automating manual work done in the areas of defect triaging, outage triaging etc
• Evaluate business processes to anticipate requirements, identify improvement areas, and implement scalable solutions.
• Facilitate cross-functional ideation sessions to streamline omni-channel processes and enhance customer experiences.
• Capture and translate business objectives into accurate requirements, ensuring shared understanding among all stakeholders.
• Develop system enhancements and architecture designs that drive modernization and adoption of North Star principles.
• Manage iterative requirements and delivery using Agile methodologies.
• In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

You’ll Need To Have

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Expertise in microservices architecture, design patterns, and RESTful service development (including JSON, authentication, and authorization).

Even Better if have one or more of the following:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related technical field.
• Hands‑on experience with Spring Boot, Spring WebFlux, GraphQL, and Reactive Programming.
• Cloud and infrastructure proficiency including AWS, Docker, and Kubernetes (EKS), along with Tomcat/Netty.
• AI & Automation: Advanced skills in developing AI agents to automate manual tasks (using Langgraph, ADK, A2A) and leveraging AI code generation tools (e.g., Cursor, Claude Code, Devin, CoPilot) across the SDLC.
• Design & Documentation: Experience authoring comprehensive design documentation that adheres to UML standards.
• Tools & DevOps: Practical experience with Git, Jenkins, JIRA, Ansible, Sonar, Kibana, and Grafana; familiar with enterprise tools like Clarity, Confluence, and G‑Suite.
• Core Competencies: Proven ability to manage multiple complex projects, drive delivery, and work effectively in a fast‑paced, team‑oriented environment.
• Excellent Cross‑Collaboration skills
• Strong presentation skills to communicate complex concepts effectively.
• Excellent written and verbal communications skills with fluency in English.
• Excellent analytical and problem‑solving skills
• Excellent organizational and time management skills.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits And Compensation

• From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award‑winning total rewards package.
• Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $101,000.00 - $194,000.00.