Senior Engineer, Aftermarket Electrical Engineer (Hybrid)

Prattwhitney; Rainbow (CT); Hybrid; USD 86,800 - 165,200; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

Generous 401(k) plan with employer/mut

Tuition reimbursement program

Employee Assistance Plan

Job summary

Collins Aerospace, a RTX business, invites a Customer Support Engineer to analyze field data, lead hardware investigations, and work with engineering, suppliers, and customers to resolve complex issues. You will develop service publications and support CRC during AOG events.

The role emphasizes root-cause analysis, corrective actions, and voice-of-the-customer improvements, with training delivery to internal teams and customers.

Qualifications

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
• Bachelor’s degree in electrical engineering (BSEE).
• Experience with electrical components and aerospace electrical systems.
• Aftermarket support or product, aircraft, or engine troubleshooting experience.
• Strong analytical and problem-solving skills with the ability to investigate complex technical issues.
• Excellent communication skills with the ability to effectively engage audiences ranging from technicians to executive leadership.
• Ability to collaborate across engineering, operations, suppliers, and customers in a fast-paced environment.

Responsibilities

• Gather and analyze field reliability and operational data, presenting findings to internal and external stakeholders.
• Lead and coordinate hardware investigations.
• Collaborate with Project Engineering, Aftermarket Program Management, suppliers, Maintenance, Repair and Overhaul (MRO) organizations, engine and airframe manufacturers, and aircraft operators to resolve technical product and system issues.
• Coordinate the development of technical publications, including Service Bulletins (SBs), Service Information Letters (SILs), and Component Maintenance Manuals (CMMs).
• Support the Collins Customer Response Center (CRC) by responding to in-service technical issues and aircraft-on-ground (AOG) events.
• Assist with root cause analysis, corrective action planning, and implementation to resolve recurring field and operational issues.
• Serve as the voice of the customer by driving continuous improvements to products and processes.
• Develop and deliver product familiarization training.

Skills

Analytical skills

Communication skills

Collaboration across teams

Troubleshooting

Education

Bachelor's degree in electrical engineering (BSEE).

STEM degree

Job description

Date Posted: 2026-07-21 Country: United States of America Location: US-CT-WINDSOR LOCKS-B1 ~ 1 Hamilton Rd ~ BLDG 1

Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type: None/Not Required Security Clearance Status: Not Required

At Collins Aerospace, you'll have the opportunity to solve real-world technical challenges that directly impact customers and the performance of our products in the field. As a Customer Support Engineer, you'll investigate complex product issues, lead hardware investigations, analyze field data, and work closely with engineering, suppliers, and customers to identify solutions. If you enjoy troubleshooting, collaborating across teams, and seeing the results of your work on products that support the aerospace industry, you'll find a rewarding career here.

Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers.

What You Will Do

• Gather and analyze field reliability and operational data, presenting findings to internal and external stakeholders.
• Lead and coordinate hardware investigations.
• Collaborate with Project Engineering, Aftermarket Program Management, suppliers, Maintenance, Repair and Overhaul (MRO) organizations, engine and airframe manufacturers, and aircraft operators to resolve technical product and system issues.
• Coordinate the development of technical publications, including Service Bulletins (SBs), Service Information Letters (SILs), and Component Maintenance Manuals (CMMs).
• Support the Collins Customer Response Center (CRC) by responding to in-service technical issues and aircraft-on-ground (AOG) events.
• Assist with root cause analysis, corrective action planning, and implementation to resolve recurring field and operational issues.
• Serve as the voice of the customer by driving continuous improvements to products and processes.
• Develop and deliver product familiarization training.

Qualifications You Must Have

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.

Qualifications We Prefer

• Bachelor’s degree in electrical engineering (BSEE).
• Experience with electrical components and aerospace electrical systems.
• Aftermarket support or product, aircraft, or engine troubleshooting experience.
• Strong analytical and problem-solving skills with the ability to investigate complex technical issues.
• Excellent communication skills with the ability to effectively engage audiences ranging from technicians to executive leadership.
• Ability to collaborate across engineering, operations, suppliers, and customers in a fast-paced environment.

What We Offer Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms: Click on this link to read the Policy and Terms

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.