Senior Engagement Specialist - Teller

Members Cooperative Credit Union; Duluth (MN); On-site; Full time

Job summary

Members Cooperative Credit Union is seeking a Senior Engagement Specialist (Teller) to provide exceptional service to members. This role involves handling financial transactions, opening accounts, and building strong member relationships. Candidates should have a high school diploma and experience in customer service or sales, preferably in the financial sector. The position offers a competitive salary and various benefits, including medical plans and paid time off.

Benefits

Medical, Dental and Vision Plan Options

401(k) with Competitive Company Match

Paid Time Off

Tuition Reimbursement

Paid Parental Leave

Discretionary Annual Profit-Sharing Bonus

Qualifications

• Three or more years of experience in customer service or sales.
• Previous experience in the financial industry preferred.

Responsibilities

• Provide high level of service to all credit union members.
• Identify members’ financial needs and recommend appropriate products.

Skills

Customer Service

Sales

Problem Solving

Time Management

Education

High School Diploma or Equivalent

Tools

Excel

Sheets

Job description

Careers at Members Cooperative Credit Union

View our current job opportunities to explore new challenges and opportunities with our team. Openings are posted as they become available.

Current remote positions are posted without a City and State and will require candidates to live in IL, MN, or WI.

Our Miller Hill location is now seeking a Senior Engagement Specialist (Teller) to join our team. This professional, member-focused, and detailed-oriented individual handles financial transactions, opens foundational accounts, and builds strong relationships with members. Our goal is to provide excellent service by promoting credit union products, answering inquiries, and educating members on policies and services.

Key Responsibilities

• Provide a high level of service to all credit union members.
• Identify members’ financial needs and recommend appropriate products and services.
• Execute accurate financial transactions.
• Leverage MCCU resources to remain current with credit union policies, procedures, products and services.
• Interact with and support other team members.
• Provide guidance on MCCU and Branch culture to ensure alignment with organizational values and expectations.
• Effectively work to solve problems and resolve issues.
• Demonstrate the ability to act quickly and decisively when unforeseen circumstances arise.

Qualifications

• High school diploma or equivalent
• Three or more years of experience in customer service or sales
• Previous experience in the financial industry is preferred.
• Strong attention to detail and success completing work with accuracy
• Proficient in using Sheets, Excel, and Templates for scheduling
• Demonstrated creative problem-solving
• Comfortable working with the public and escalated member concerns
• Strong time management skills, with the ability to consistently meet deadlines and manage multiple tasks effectively

Schedule

• Schedule will vary, Monday – Friday 7:45 a.m. – 6:15 p.m. and Saturdays 9 a.m. -12 p.m.
• Full-time
• Non-exempt
• Starting pay range: $20-$23/hr, pay commensurate with experience
• Medical, dental and vision plan options
• Health Saving Account and Flexible Spending Account options
• 401(k) with competitive company match
• Paid time off, paid holidays, personal time and paid volunteer time
• Development time and tuition reimbursement
• Company provided life insurance, short-term and long-term disability insurance
• Voluntary benefits including life, critical illness, accident and hospital indemnity coverage
• Paid parental leave
• Discretionary, annual profit-sharing bonus

Equal Opportunity Employer/Veterans/Disabled

Members Cooperative Credit Union (MCCU) is an Equal Employment Opportunity employer. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to maximize their talents, skills, and abilities to serve our members. MCCU recruits, hires, employs, trains, promotes, and compensates individuals based on job-related qualifications and skills. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

For questions or, if you need assistance completing the application process, please contact [e-mail].