Senior Engagement Manager, Healthcare Payor Solutions

Lyric Ai; United States; Hybrid; USD 104,000 - 157,000; Full time

Job summary

Lyric is seeking a Senior Engagement Manager to serve as a strategic partner to customers, driving value through consultative engagement and disciplined execution. You will lead customer relationships and coordinate implementation projects across cross-functional teams in the healthcare payor space.

The role emphasizes proactive engagement, documentation, and continuous improvement, with travel 20–25% and a focus on delivering on-time, within-budget outcomes while upholding trust and

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Minimum of five (5) years of IT project management experience, including at least four (4) years in software implementation.
• Minimum of three (3) years of healthcare experience preferred, ideally in a payor environment with exposure to claims processing and payment operations.

Responsibilities

• Act as a consultative partner to customers, proactively engaging to understand evolving needs and goals.
• Lead multiple implementation projects with diverse, cross-functional, and virtual teams.
• Direct Service Delivery teams to achieve high levels of customer satisfaction.
• Maintain visibility and accountability throughout the lifecycle of initiatives, issues, or customer needs.

Skills

Project management

Client relationships

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree in Business Administration, Health Informatics, Computer Science, or related field

Tools

Jira/Confluence

Smartsheet

Salesforce

Job description

Lyric is seeking a Senior Engagement Manager to serve as a strategic partner to customers, driving value through consultative engagement and disciplined execution. You will lead customer relationships and coordinate implementation projects across cross-functional teams in the healthcare payor space.

The role emphasizes proactive engagement, documentation, and continuous improvement, with travel 20–25% and a focus on delivering on-time, within-budget outcomes while upholding trust and