Senior Engagement Lead

GALE; Atlanta (GA); Hybrid; USD 180,000 - 220,000; Full time

Job summary

GALE is seeking a seasoned account leader to guide senior client relationships and drive business outcomes. You will act as a trusted advisor, shape strategic growth plans, and oversee cross-functional teams to deliver brand-led solutions across digital, social, and CRM initiatives.

With 10+ years in agency account management and strong financial acumen, you will forecast revenue, manage scopes and staffing, and identify organic growth opportunities while sustaining a collaborative,

Qualifications

• 10+ years of agency account management experience.
• Excellent communication and interpersonal skills with senior stakeholders.
• Strong financial acumen and cross-functional collaboration.

Responsibilities

• Act as trusted advisor to senior clients and primary contact.
• Lead consultative strategy, delivering insights and business thinking.
• Lead annual planning, scope definition and 1–3 year growth strategies.
• Oversee delivery of brand campaigns, promotions and social content.
• Stay current on industry trends to inform client solutions.
• Collaborate with internal teams and drive direction as IAT lead.
• Forecast revenue, manage scopes, staffing, and governance; identify growth opportunities.

Skills

Account management

Communication

Strategic thinking

Brand & digital

CRM/digital marketing

Financial acumen

Cross-functional

Results-driven

Job description

About GALE

GALE is the world’s first and only Business Agency. We bring business strategy to brand storytelling to drive enterprise value. With expertise in strategy, media, CRM, creative, performance marketing, and technology, GALE creates integrated marketing systems and campaigns that grow businesses in significant ways. Founded in 2014, the agency has since been named AdAge’s Business Transformation Agency of the Year and Adweek’s U.S. Media Agency of the Year and has been recognized for its innovative creative at the Cannes Lions. We work with brands such as Delta, Uber, Starbucks, Chili’s, Hard Rock, MilkPEP, Diageo, Cotton, IHG and more. If you’re driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, GALE is a great place for you! GALE has eight offices around the world, including New York, Toronto, Los Angeles, Austin, Denver, Kansas City, London, and Bengaluru. GALE embraces a hybrid, flexible workplace.

About GALE

GALE is the world’s first and only Business Agency. We bring business strategy to brand storytelling to drive enterprise value. With expertise in strategy, media, CRM, creative, performance marketing, and technology, GALE creates integrated marketing systems and campaigns that grow businesses in significant ways. Founded in 2014, the agency has since been named AdAge’s Business Transformation Agency of the Year and Adweek’s U.S. Media Agency of the Year and has been recognized for its innovative creative at the Cannes Lions. We work with brands such as Delta, Uber, Starbucks, Chili’s, Hard Rock, MilkPEP, Diageo, Cotton, IHG and more. If you’re driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, GALE is a great place for you! GALE has eight offices around the world, including New York, Toronto, Los Angeles, Austin, Denver, Kansas City, London, and Bengaluru. GALE embraces a hybrid, flexible workplace.

Your Impact

We are looking for a business leader who acts as a trusted advisor to senior level clients, drives client success through integrated, brand‑led solutions and shapes the future direction of the clients’ businesses, with a deep understanding and curiosity of their business.

What You'll Do

Client & Business Leadership

• Acting as a trusted advisor to senior clients serving as the primary point of contact
• Leading client by taking a consultative approach, delivering strategic insight and strong business thinking
• Leading annual planning, scope definition, and 1 - 3 year growth strategies
• Overseeing delivery of promotional sales windows, brand campaigns and organic social ensuring alignment with objectives and KPIs.
• Staying current on industry trends to inform innovative client solutions

Cross Functional Leadership

• Collaborating closely with internal teams including creative, strategy, and production
• Acting as IAT lead, driving collaboration and setting the direction

Financial Stewardship

• Accountable for revenue performance, and forecasting accuracy
• Overseeing scopes of work, staffing models, and BCR governance
• Identifying and unlocking organic growth opportunities

Who You Are

What you bring:

• 10+ years of account management experience within an agency environment
• Exceptional communication and interpersonal skills, particularly with senior stakeholders
• Strong strategic thinking and problem‑solving capabilities
• A deep understanding of brand, digital, and social ecosystems
• Experience in CRM, digital marketing or media (strongly preferred)
• Strong financial acumen (forecasting, scopes, staffing models)
• Collaborative, cross‑functional mindset
• Results‑driven with strong attention to detail

Note: Hybrid work in office is an essential function of the job.

Our Commitment to Inclusion

We believe in inclusivity and do our best work when people with diverse perspectives, backgrounds, and skills are brought together. Our Core Values are at the root of GALE’s collaborative environment and help to foster a strong community. Our Code of Conduct, Human Resources policies, and executive investment in inclusion further support and protect GALE’s inclusive workplace. GALE is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Our Commitment to Inclusion

We believe in inclusivity and do our best work when people with diverse perspectives, backgrounds, and skills are brought together. Our Core Values are at the root of GALE’s collaborative environment and help to foster a strong community. Our Code of Conduct, Human Resources policies, and executive investment in inclusion further support and protect GALE’s inclusive workplace. GALE is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Compensation

In order to comply with equal pay and salary transparency laws in various locations, we believe the target compensation for this role is $180,000-$220,000 per year. Actual compensation is influenced by a wide array of factors including but not limited to skill set, qualifications, job performance, level of experience, location, and business needs. For more information on other benefits we offer, please visit https://www.gale.agency/careers