Senior Energy Efficiency Specialist

802 Duke Energy Florida, LLC; Florida; On-site; USD 70,000 - 90,000; Full time

Job summary

Duke Energy is seeking a Senior Energy Efficiency Specialist to drive residential energy improvements and deliver customer-focused solutions.

You will analyze equipment performance, educate customers, and promote energy efficiency programs while coordinating with vendors and internal teams during storm restoration and other initiatives.

The role requires strong communication skills, occasional travel, and the ability to balance multiple priorities to meet FPSC mandated goals.

Responsibilities

• Collect technical data at customer's homes or premise and analyze the operation of their equipment.
• This will include troubleshooting equipment problems, performing specialized inspections of the duct system, attic insulation, windows, roofing, appliances, and HVAC system.
• Provide consultation to customers regarding energy usage and operational improvements.
• Promote appropriate and applicable Energy Efficiency programs that result in cost effective measures which satisfy customer needs

Job description

Job Summary

Senior Energy Efficiency Specialist is responsible for handling sensitive and high level customer complaints, providing training and support to less senior employees, serving as project leader, assisting management with items such as budget development, internal process analysis, project management, and training initiatives. This position also serves on committees and councils as needed to represent the department. This position is assigned higher key performance indicators (KPI) and expected to perform at a higher level, to help achieve Duke Energy's FPSC mandated goals. Senior Energy Efficiency Specialist also takes on special projects as assigned while also being responsible for performing on-site energy analysis of residential customers premise and equipment operation, educating customers by presenting findings, and motivating customers to implement cost-effective energy conservation measures to help achieve Duke Energy FPSC mandated goals. In addition to promoting energy efficiency programs, the Senior Energy Efficiency Specialist is also a full service technical position responsible for offering other products and services focused on contributing to the company's other corporate goals while enhancing the customer’s overall experience. The Senior Energy Efficiency Specialist is responsible for all follow-through on customer's behalf with vendors, suppliers, contractors and other Duke Energy departments to resolve concerns or issues. The position works with limited supervision, must be able to balance multiple demands and competing priorities and be willing to modify work schedule to benefit the customer, company and department. The EE Specialist uses excellent interpersonal and communication skills to translate technical information into customer friendly terms to help resolve other customer concerns and technical issues. The position also serves as a company ambassador in promoting Duke Energy at various community events such as tradeshows and home owner association presentations in support of creating awareness around energy efficiency. The position is also responsible for supporting the company's efforts during storm restoration activities as part of the Logistics organization.

Responsibilities

Collect technical data at customer's homes or premise and analyze the operation of their equipment. This will include troubleshooting equipment problems, performing specialized inspections of the duct system, attic insulation, windows, roofing, appliances, and HVAC system. Provide consultation to customers regarding energy usage and operational improvements. Promote appropriate and applicable Energy Efficiency programs that result in cost effective measures which satisfy customer needs