Senior Endur Coordinator and Business Analyst

Pacific Gas and Electric Company; Oakland (CA); Hybrid; USD 109,000 - 175,000; Full time

Job summary

Pacific Gas and Electric Company in Oakland is seeking a Senior IT Endur Coordinator and Business Analyst to support the Endur application, provide L1 help desk assistance, and perform business analysis with SOX compliance focus. The role blends technical support, testing, and requirement translation for IT and business partners within ETRM and PGEN teams.

The position is hybrid, requiring effort from remote office and the Oakland General Office based on business needs; prior Endur experience

Qualifications

• BA/BS in Computer Science, Information Systems, Business, Engineering, or related field, or equivalent work experience
• 4 years of job-related experience in Information Technology; 3 years in business analysis
• Participation in projects of medium to high complexity
• Familiarity with the corresponding Line of Business-related functions
• Openlink Endur Experience V22 or higher preferred
• Experience in energy procurement activities and trading/settlement lifecycles (gas, power)
• Experience with product testing and QA processes
• Experience using Remedy or ServiceNow for work management
• 5+ years IT experience may include business analysis and testing (bonus)

Responsibilities

• Provide L1 help desk support for the Endur application and act as the initial contact for users with basic technical issues
• Manage backlog of all submitted requests/incidents and support change requests
• Interact with different groups and systems to support open requests
• Provide analysis for issues and product testing support for production changes
• Support Endur certification in ATLAS and AMP applications
• Disaster Recovery Coordination/Facilitation
• Support Endur start-of-month and end-of-month activities
• Offer IT consulting to identify and satisfy business needs
• Understand current and future business environment and meet business needs
• Identify, propose IT solutions and negotiate requirements with clients
• Anticipate client concerns and provide timely communications
• Provide timely responses to client inquiries
• Define and document business requirements for projects
• Contribute to business cases for IT projects and initiatives
• Review designs for alignment with business solutions
• Prepare or review test plans and perform quality reviews
• Comply with SOX and audits
• Analyze end-to-end business processes and document alternatives

Skills

L1 support

Business analysis

SOX compliance

Endur

Remedy

ServiceNow

ALM QC

Education

BA/BS in IT or related field

CCBA certification

Tools

Endur

Remedy

ServiceNow

ALM Quality Center

Job description

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Senior Endur Coordinator and Business Analyst

Oakland, CA, US, 94612

Requisition ID# 174429

Job Category: Information Technology

Job Level: Individual Contributor

Business Unit: Technology & Security

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Energy Trading and Risk Management (ETRM) and Power Generation (PGEN) Team, under the Applications and Operations organization, supports the applications that enable the people and processes that work in Energy Procurement, Market and Credit Risk Management, and Power Generation. These applications enable our business partners to transact gas and power on behalf of California customers through the CAISO market, energy exchanges, and supplier contracts.

These systems allow our business partners to securely transact gas and power through the CAISO market, energy exchanges, and supplier contracts, ensuring PG&E can meet customer demand every day. At the same time, these solutions provide strong market and credit risk controls that protect customers from unnecessary financial exposure and help keep energy costs stable and predictable. Beyond daily operations, the team delivers application enhancements and new capabilities that improve how PG&E participates in energy markets, supporting safe, compliant, and efficient operations in alignment with regulatory requirements from the CPUC, NERC, FERC, and SEC.

Position Summary

The main role of the Senior IT Endur Coordinator and Business Analyst (BA) is to support the ETRM Endur application by filling the roles of a Level 1 (L1) frontline help desk that acts as the initial point of contact for users experiencing basic technical issues and supporting business analysis for the Endur application, Endur testing, some application administration, and support SOX compliance and audits. The BA will also be asked analyze and propose system solutions for the Line of Business and IT organizations. The BA is viewed as an integral strategic partner and business liaison in technology decisions who understands business content, procedures, processes and systems for the corresponding business units. The BA is responsible for working with the Business, Endur SMEs and O&M leads to analyze and translate business needs/requirements into detailed requirements and functional specifications. The BA will also be asked to perform feasibility analysis, develop work scope, and provide recommendations on alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems. Analyzes business needs, defines detailed requirements and validates solutions with the client.

This position is hybrid, working from your remote office and the Oakland General Office based on business need.

Job Responsibilities

Client Support and Consulting:

• Provide L1 help desk support for the Endur application that act as the initial point of contact for users experiencing basic technical issues
• Managing the backlog of all submitted requests/incidents and supporting change requests.
• Interacting with different groups and systems in support of open requests or work.
• Provide analysis for submitted issues and product testing support for production code changes
• Supporting Endur application certification in ATLAS and AMP applications.
• Disaster Recovery Coordination/Facilitation
• Support Endur start of month and end of month activities.
• Provide consulting in information technology to the client to identify and satisfy the business needs.
• Understand the client’s current and future business environment, effectively anticipate, identify and meet the business needs.
• Identify, propose and influence IT solutions to business problems; negotiate requirements and deliverables with the client.
• Anticipate client concerns and questions and provide timely and professional client-focused communications.
• Provide timely responses to client inquiries.

Business Analysis:

• Define and document business requirements for projects.
• Actively contribute to the business cases for IT projects and initiatives.
• Review design and technical specification documents for alignment with business solutions.
• Prepare or review test plans and perform quality reviews of test results.
• Comply with SOX process/documentation and other standard process requirements and support quarterly SOX audits..
• Analyze end-to-end business processes of moderate to high complexity and information needs of the clients in one or more business functional areas.
• Evaluate and document alternatives that will provide the most effective solutions to business problems.

Other:

• Communicate IT processes to business clients.
• May perform various additional activities, such as operation and maintenance support, application testing, etc.

Background Qualifications

Minimum

• BA/BS in Computer Science/ Information Systems, Business, Engineering, or related field, or equivalent work experience
• 4 years of job-related experience in Information Technology. 3 years of experience in business analysis.
• Participation in projects of medium to high complexity.
• Familiarity with the corresponding Line of Business-related functions.
• Continuous education in IT and business specific areas.
• Openlink Endur Experience V22 or higher preferred)
• Experience in areas of Front, Middle, or Back office for energy procurement activities.
• Experience with US gas, power, Greenhouse Gas, and Resource Adequacy trading/settlement lifecycles.
• Experience using BMC Remedy or ServiceNow for work management.
• Experience with ALM Quality Center.
• Experience as a business analyst
• Experience with product testing
• Advanced degree is a plus
• 5+ years of job-related experience in Information Technology, which may include or be in addition to 5+ years of experience in business analysis and testing.
• Working experience with the corresponding Line of Business.
• Extensive participation in projects of high complexity.
• Leadership role in projects of medium complexity.
• Certification of Competency in Business Analysis (CCBA) is a plus.

Compensation

PG&E provides the salary range that the company in good faith believes it might pay for this position at the time of thejob posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will bebased on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience,market value, geographic location, and internal equity.Although we estimatethe successful candidate hiredinto this rolewill beplaced between the entry point and the middle of the range, the decisionwill be made on a case-by-casebasis related tothese factors.This job is also eligible to participate inPG&E’s discretionary incentive compensation programs.

A reasonable salary range is:

• Bay Area Minimum: $109,000
• Bay Area Maximum: $175,000

Purpose, Virtues and Stands

OurPurposeexplains "why" we exist:

• Delivering for our hometowns
• Serving our planet
• Leading with love

OurVirtuescapture "who" we need to be:

• Trustworthy
• Curious
• Nimble
• Owners

OurStandsare "what" we will achieve together:

• Everyone and everything is always safe
• Catastrophic wildfires shall stop
• It is enjoyable to work with and for PG&E
• Clean and resilient energy for all
• Our work shall create prosperity for all customers and investors

EEO
Pacific Gas and Electric Company is an Equal Employment Opportunity employer that actively pursues and hires aworkforce that reflects the hometowns we serve. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.