Senior Endpoint Support Specialist Windows/Mac/AD+AV

InfoStructures, Inc.; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

InfoStructures, Inc. is looking for a Senior Endpoint Support Specialist in Washington, DC. This role requires providing on-site and remote support for government endpoints, including desktops and laptops. Applicants should have over four years of support experience with Windows and Mac systems, demonstrating strong problem-resolution and communication skills.

The position involves managing users in a hybrid Active Directory environment and addressing technical challenges with remote technologies. A BS degree is required along with relevant certifications. InfoStructures is an Equal Opportunity Employer.

Qualifications

• Four years of real-world desktop systems support experience.
• Experience with Windows and MacOS devices.
• Knowledge of remote desktop support technologies.

Responsibilities

• Provide remote and on-site endpoint support for users.
• Handle incident troubleshooting and service requests.
• Document policies and complete technical reports.

Skills

Attention to detail

Problem-resolution skills

Client relationship building

Communication skills

Education

BS Degree

Tools

ServiceNow Service Desk application

Windows 1x

Hybrid Active Directory

Mac OS

Job description

All Jobs • Senior Endpoint Support Specialist Windows/Mac/AD+AV

Company

InfoStructures, Inc.

Who we are:

InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in people’s lives.

We are seeking an energetic, highly motivated, qualified senior endpoint support specialist to support our government client.

What experience you need:

Four years plus (4+) of real world in-person and remote desktop systems support, preferably in an enterprise environment, and recent and relevant experience in Windows 1x laptops/desktops/tablets, MacOS and IOS devices. You should also have:

• Tremendous attention to detail
• Excellent problem-resolution skills
• Ability to weigh several options and provide the most efficient solution
• OUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive
• Strong ability to build client relationships

Thorough working knowledge supporting the following technologies is desired in as many of these areas as possible:

• Experience administering hybrid Active Directory environment (users, computers, group policies) – especially using Adaxes
• Microsoft Autopilot + other Microsoft imaging/provisioning technologies
• Windows 1x – including device and driver installation, troubleshooting and patching
• Hardware familiarity with Dell computing platforms (both desktop and laptop)
• Mac OS installation/configuration/app support
• Other:
  • O365 Applications
  • VPN, MFA, and other technologies used by remote workers
  • Basic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc.
  • VPNs, Group Policy, challenges faced by teleworkers
  • ServiceNow Service Desk application
  • Conference room AV, including Crestron and Teams-enabled devices

Desirable training/certifications you should have

• BS Degree
• A+/Net+/Security+/CCNA
• Windows or Mac certifications
• ITIL v4/v5

What you will do

You will provide remote- and on-site endpoint (e.g., desktops, laptops, iPhone/iPad) support for users at a government client. This will include troubleshooting incidents and problems as well as handling request for services, e.g., installations, configurations, moves, migrations, upgrades. You may also be involved with:

• Documenting and defining policies and procedures
• Creating technical reports
• Completing other duties as assigned

You will provision and manage users in a Microsoft hybrid Active Directory environment.

Clearance requirements

Ability to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred.

Where you will do it

This position is fully on-site at our Federal customer’s downtown facilities. Facilities are Metro accessible.

InfoStructures is an Equal Opportunity Employer.