Senior End User Device Technician

MANTECH; Maryland; On-site; USD 85,000 - 120,000; Full time

Job summary

MANTECH seeks an experienced Workplace Technology Engineer (EUD Technician) to lead desktop engineering efforts across our workplace technology ecosystem. You will own imaging, deployments, provisioning, and security policy management for end-user devices while collaborating with network and cybersecurity teams.

The role requires strong customer-facing communication, hands-on hardware installation, and willingness to travel up to 25% to support regional locations and projects.

Qualifications

• Bachelor’s degree in computer science, IT, or an equivalent combination of trade certifications.
• 5+ years of professional IT experience, with strong willingness to learn and execute hardware installation, troubleshooting, and structured cabling for diverse end-user devices and workplace technologies.
• Track record in a customer-facing technical role, translating technical details clearly and empathetically to end-users.
• A strong desire to learn - we are not looking for someone to have all the skills mentioned rather we are looking for someone who is technically strong and wants to learn
• CompTIA Network+ OR Security+

Responsibilities

• Act as a final escalation point for complex Windows desktop, laptop, application and operating system deployment issues.
• Maintain and optimize system imaging, application, packaging, and automated deployments using enterprise tools (e.g. Intune, SCCM).
• Manage user provisioning, security permissions, and group policies via Active Directory (AzureAD).
• Partner closely with network and cybersecurity engineering teams to isolate, diagnose, and resolve cross-functional infrastructure bottlenecks affecting end-user devices.
• Deploys, maintains, and troubleshoots workplace endpoints, network peripherals, and collaborative office technologies, ensuring proper installation and associated physical cabling infrastructure.
• Executes hardware lifecycle refreshes, technology modernizations, and special projects while delivering on Service Task Order requirements in accordance with established service level agreements.

Skills

Windows desktop support

Intune

SCCM

Active Directory/AzureAD

Customer-facing communication

Networking basics

Education

Bachelor's degree in CS/IT

Trade certifications

Tools

Intune

SCCM

AzureAD

ServiceNow

JIRA

Crestron

Extron

Q-SYS

AMX

Haivision

Job description

MANTECH seeks an experienced and passionate, career and customer-oriented Workplace Technology Engineer (EUD Technician) to join our team. The ideal candidate possesses deep desktop engineering roots but is highly motivated to cross-train, break down technology silos, and become the ultimate technical expert for our workplace technology ecosystem which includes, but is not limited to desktops, KVM’s, Video Technology Conferencing, Video Walls, imaging, printers, and SSL certificates.

Responsibilities Include But Are Not Limited To

• Act as a final escalation point for complex Windows desktop, laptop, application and operating system deployment issues.
• Maintain and optimize system imaging, application, packaging, and automated deployments using enterprise tools (e.g. Intune, SCCM).
• Manage user provisioning, security permissions, and group policies via Active Directory (AzureAD).
• Partner closely with network and cybersecurity engineering teams to isolate, diagnose, and resolve cross-functional infrastructure bottlenecks affecting end-user devices.
• Deploys, maintains, and troubleshoots workplace endpoints, network peripherals, and collaborative office technologies, ensuring proper installation and associated physical cabling infrastructure.
• Executes hardware lifecycle refreshes, technology modernizations, and special projects while delivering on Service Task Order requirements in accordance with established service level agreements..
• Adheres strictly to asset disposition protocols, ensuring proper equipment classification and data sanitization in compliance with established security and industry standards.
• Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.
• Provides on-site operational and technical support across regional locations, requiring a flexibility to travel up to 25% based on business and project demands.
• Deploys, configures and maintains conference room audio visual equipment (microphones, cameras, displays and control systems such as Crestron and Haivision)
• Install, calibrate, troubleshoot high-impact video walls and digital signage across the globe
• Provide tier 3 support across all the previously mentioned technologies to the field operations team

Minimum Qualifications

• Bachelor’s degree in computer science, Information Technology, or an equivalent combination of trade certifications.
• 5+ years of professional IT experience, with strong willingness to learn and execute hardware installation, troubleshooting, and structured cabling for diverse end-user devices and workplace technologies.
• Track record in a customer-facing technical role, translating technical details clearly and empathetically to end-users.
• A strong desire to learn - we are not looking for someone to have all the skills mentioned rather we are looking for someone who is technically strong and wants to learn
• CompTIA Network+ OR Security+

Preferred Qualifications

• Basic exposure to control systems (Crestron, Extron, Q-SYS, or AMX)
• Familiarity with professional audio signals, mixer configurations, or video running matrixes
• Any exposure to RF(Radio Frequency) concepts, walkie-talkie programming, or wireless telemetry
• Experience with a ticketing system, preferably ServiceNow and/or JIRA..
• Deep comfort with motherboard, memory, and peripheral replacements, alongside structured data cabling principles.
• Proficiency in structured cabling infrastructure, including hands-on experience with installation, fiber/copper splicing, and custom cable fabrication.
• Expert-level mastery troubleshooting enterprise Windows 10/11 environments.
• Understanding of TCP/IP networking, DHCP, DNS, VLAN routing, and architectural troubleshooting on how physical devices interact with networks.
• Experience with Land Mobile Radio systems
• Future Sponsored Certifications: Crestron Certified Programmer track, or relevant LMR platform certifications.

Clearance Requirements

• Current/Active TS/SCI with Polygraph

Physical Requirements

Maintains a regular sedentary position, attends meetings both virtually and in person, constantly positions oneself to maintain computers in the lab, including under the desks and in the server closet and must be willing to travel as needed to support operational demands.