Senior Employee Experience Partner

HealthEdge Software, Inc.; Idaho; On-site; USD 90,000 - 120,000; Full time

Job summary

HealthEdge Software, Inc. is seeking a Senior Employee Experience Partner (EEP) to serve as the primary HR partner for managers and employees across a defined portfolio.

You will own the frontline employee experience end-to-end, lead manager capability building, guide through organizational change, and own employee relations investigations from intake to resolution. This global role requires independent judgment and a proactive approach to risk management, with broad accountability across

Qualifications

• Bachelor’s degree in HR, Business Administration, Psychology, or related field.
• 5+ years in employee experience, employee relations, or HR partnership roles.
• Experience coaching managers and handling frontline employee support.
• HR certification (PHR/SHRM-CP) preferred.

Responsibilities

• Serve as senior HR partner for managers and employees across a defined portfolio.
• Lead manager coaching and development, and support through organizational change.
• Independently manage moderately complex ER cases from intake to resolution.
• Coach managers on performance, conduct, and team dynamics with policy-grounded guidance.
• Support engagement initiatives and employee experience improvements across regions.

Skills

Manager coaching

Employee relations

HR partnership

Employee support

Education

Bachelor’s degree or higher in HR/Business/Psychology

HR certification preferred

Job description

Overview

HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com.

Role Overview

The Senior Employee Experience Partner (EEP) is the primary HR partner for managers and employees across a defined portfolio, owning the frontline employee experience end-to-end. This role leads manager capability building and coaching, supports employees and managers through organizational change, owns employee relations and investigations from intake to resolution, and drives engagement action planning and follow-up. Operating within the Employee Experience function, the Senior EEP brings deepexpertisein HR partnership, employee relations, and people-centered problem solving to deliver a consistent, high-quality experience for every employee and manager they serve. This role is expected to exercise independent judgment, influence without authority, and take ownership of outcomes at a higher level of complexity and ambiguity than the EEP level.

Global Scope & Context

This role has broad global accountability, supporting employees, managers, and HR partners across multiple regions and time zones. The Senior EEP is expected to serve as a regional subject matter expert, adapting HR partnership and employee experience support across diverse cultural contexts, delivering consistency in how employees and managers are served regardless of location or time zone.

• Lead or co-lead regional onboarding, compliance, or process rollouts in partnership with in-country HR and Legal teams based on location

• Model cultural agility and guide team members in adapting support approaches across diverse global contexts

What you will do:

Employee & Manager Support

• Serve as a senior point of contact for complex employee and manager inquiries requiring advanced judgment, policy interpretation, or cross-functional coordination

• Advise managers on performance, conduct, attendance, and team dynamics issues with practical, policy-grounded guidance

• Provide mentorship and real-time coaching to junior team members on case handling, communication, and escalation decisions

• Act as an escalation point for sensitive or high-visibility requests proactively to mitigate risk

• Communicate proactively with key stakeholders, building confidence in the Employee Experience function

Manager Capability Building & Coaching

• Partner with managers to build people leadership capability through one-on-one coaching, real-time feedback, and targeted development conversations

• Coach managers on performance conversations, conduct issues, team dynamics, and attendance management providing practical, policy-grounded guidanceat the momentit is needed

• Identifymanagers who need elevated support and proactively engage before issues escalates to formal ER or People Business Partner (PBP) intervention

• Build manager confidence and consistency in applying company policies, values, and people practices through coaching, not just information sharing

• Serve as the first HR call for any manager or employee seeking guidance, regardless of complexity or sensitivity, and ensure every manager leaves the conversation with clarity and a path forward

Employee Relations & Case Support

• Independently manage moderately complex ER cases including performance management support, conduct investigations, interpersonal conflicts, and sensitive exits

• Own all ER cases end-to-end from intake through investigation, resolution, and documentation EEP leadership or Legal only when the situationwarrantsit

• Partner with benefits to support leave of absence administration ensuring communication to the manager and provide a supportive employee experience

• Serve as a resource for junior team members on ER cases, providing guidance and reviewing approaches before action is taken

• Recognize patterns in ER case volume or themes and proactively surface insights to EEP leadership and PBPs

• Maintain rigorous, confidential case documentation and support preparation of materials for legal or leadership review when needed

• Model and reinforce the highest standards of empathy, professionalism, and discretion in every employee interaction

Employee Experience During Change

• Serve as the primary HR partner for employees and managers navigating organizational changes including restructures, leadership transitions, role eliminations, and team realignments

• Provide proactive communication support, helping managers deliver change messages clearly, honestly, and with empathy for the employee experience

• Identifyemployees at risk of disengagement during periods of uncertainty and intervene early with targeted support, resources, and connection to leadership

• Partner with PBPs to ensure change plans account for the frontline employee experience, not just organizational design or structural outcome

• Support managers inmaintainingteam stability, morale, and performance continuity through transitions providing a consistent presence when leadership or structure is shifting

• Recognize when change is creating systemic people risk disengagement, attrition signals, morale patterns and elevate insights to EEP leadership and PBPs

Engagement & Experience Leadership

• Support employee engagement initiatives, ensuring programs are globally consistent, culturally relevant, and operationally sound

• Partner with managers to translate engagement survey results into actionable team and site-level plans

• Serve as a strategic thought partner on employee experience improvements, contributing ideas that go beyond execution to address root causes

• Facilitate or co-facilitate manager training, listening sessions, review onboarding feedback to surface insights at scale

• Mentor Partner I team members on engagement program delivery, helping them build ownership and confidence

• Track program outcomes and report on impact, connecting engagement activities to broader organizational health metrics

Team & Stakeholder Leadership

• Support the onboarding and development of new team members, acting as a resource and role model for the Employee Experience function

• Build andmaintainstrong relationships across the People Team and other key cross functional stakeholders (IT, Legal)

• Represent Employee Experience in cross-functional project teams, workstreams, and strategic initiatives

• Contribute to team retrospectives, playbook updates, RACI documents, and lessons-learned discussions to strengthen collective capability

What you bring:

Education

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field; or equivalent professional experience

• HR certification (e.g., PHR, SHRM-CP) preferred

Experience

• 5+ years of progressive experience in employee experience, employee relations, or HR partnership roles, withdemonstratedfocus on manager coaching, frontline employee support, and employee relations case management

• Ability to synthesize observations, patterns,