Senior Embedded Systems Support Engineer (RTOS&Simulation)

Avenga; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Avenga busca un Senior Customer Support Engineer para proyectos globales en sistemas incrustados, RTOS y simulación. Trabajarás con Intel Simics, QEMU y entornos Linux/Windows, brindando guía técnica y resolviendo problemas complejos para clientes worldwide.

Se valorará experiencia en Linux embedded, redes y herramientas de desarrollo. La posición admite entorno híbrido y colaborará estrechamente con equipos de ingeniería y gestión de productos.

Qualifications

• Has 8–12 years in software engineering, embedded systems or related fields.
• Bachelor's or Master's in CS, Engineering, or related technical field.
• Hands-on with system simulators/virtual platforms (prefer Intel Simics).

Responsibilities

• Provide advanced technical support for embedded systems and IoT projects.
• Investigate and resolve complex OS, hardware, and software issues.
• Work with customers and internal teams to reproduce environments using simulators.
• Configure and maintain lab environments to mirror customer setups.
• Document issues, workarounds, and solutions for knowledge bases.
• Mentor and train other Customer Support Engineers.

Skills

8-12 years experience

Embedded systems

RTOS

Embedded Linux

Python

C

YAML

Troubleshooting

Debian

CentOS

Linux/Windows

Intel/ARM architectures

Networking fundamentals

Git/GitHub/GitLab

Cloud/SaaS awareness

Problem solving

Communication

Independent work

Collaboration

Education

Bachelor's or Master's in CS/Engineering

Tools

Intel Simics

QEMU

GCC/Make

Device Modeling Language (DML)

Job description

Avenga busca un Senior Customer Support Engineer para proyectos globales en sistemas incrustados, RTOS y simulación. Trabajarás con Intel Simics, QEMU y entornos Linux/Windows, brindando guía técnica y resolviendo problemas complejos para clientes worldwide.

Se valorará experiencia en Linux embedded, redes y herramientas de desarrollo. La posición admite entorno híbrido y colaborará estrechamente con equipos de ingeniería y gestión de productos.