Senior Email Deliverability Consultant

United States Digital Space LLC; Austin (TX); Hybrid; USD 99,000 - 104,000; Full time

Benefits offered by this job

Equity

Retirement plan

Flexible PTO

Medical benefits

Parental leave

Learning stipend

In-office culture

Volunteer program

Employee resource groups

Great Place to Work

Job summary

the company is a fast-growing customer engagement platform seeking a Senior Email Deliverability Consultant to work with customers and cross-functional teams. You will provide reporting, best practices, and recommendations to improve email programs and maximize engagement.

We expect 3–4 years of deliverability-related experience at an ESP, agency, or large brand, with strong knowledge of best practices and issue remediation.

Qualifications

• 3–4 years of experience delivering deliverability-specific services at an ESP, agency, or large brand.
• Strong knowledge of industry best practices and remediation of deliverability issues.
• Ability to present findings clearly to customers and act as a trusted advisor.

Responsibilities

• Provide fundamental deliverability support to customers and internal teams.
• Manage and prioritize incoming tickets for deliverability troubleshooting and strategy.
• Serve a portfolio of customers with a paid Deliverability Services Consulting entitlement.
• Conduct in-depth investigations and audits of email sending practices.
• Assist customers with blocklists, spam traps, and ISP issues.
• Help customers plan IP warming and monitor warming progress.
• Monitor and improve customer sending reputation and performance metrics.
• Provide long-term deliverability planning for high-visibility brands.

Skills

Deliverability concepts

Customer management

Analytics

Communication

Job description

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

WHAT WE'RE LOOKING FOR

As a Senior Email Deliverability Consultant, you will be part of our customer-facing deliverability team. You’ll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of the company. Teams at the company work collaboratively to deliver great customer experiences. You’ll be a close partner with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams.

WHAT YOU’LL DO

• Provide fundamental deliverability support to our customers and our internal teams;

• Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy

• Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;

• Help conduct in-depth investigations, reviews, and audits into email sending practices;

• Assist customers with blocklists, spam traps, and issues with ISPs;

• Help customers produce schedules for IP warming and monitor their warming progress;

• Monitor individual customer email metrics and help improve their sending reputation;

• Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving;

• Provide long-term, strategic deliverability planning for high-touch, high-visibility brands that send from the the company email infrastructure;

• Take an active role in strategic projects that help to mature process, product, thought leadership, or customer education

WHO YOU ARE

We think our ideal candidate is someone who has proficiency in deliverability concepts and customer management skills. They would ideally have three to four years of experience providing deliverability-specific services at an ESP, agency, or large brand. They’d be well-versed in industry best practices, have had success in the identification and remediation of deliverability issues, and in presenting them in a meaningful, consumable format to customers. They’d be a polished, articulate ambassador for the team and for the company.

WHAT YOU CAN EXPECT

A great tech startup culture where openness, curiosity, collaboration, and career growth are encouraged and supported. You’ll also have the opportunity to work daily with the company’s customers, many of whom are the most innovative and exciting enterprise and mobile brands in the world.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $99,000 and $103,500/year, with an expected On Target Earnings (OTE) between $110,000 and $145,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. the company offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in-office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within the company

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT the company

the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. the company was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. the company is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

the company IS AN EQUAL OPPORTUNITY EMPLOYER

At the company, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with the company, we want you to feel comfortable showcasing what makes you you.