Senior Eligibility Program Manager - Public Benefits

La Plata County; Durango (CO); On-site; USD 70,000 - 110,000; Full time

Job summary

La Plata County is seeking an experienced supervisor to manage the Eligibility Division, ensuring compliance with state and county rules. The role directs staff, oversees training, and coordinates with other units to deliver benefits efficiently.

Responsibilities include budgeting, reporting, and case reviews, maintaining deadlines, and guiding staff through policy changes. Experience with Colorado public assistance programs and CBMS is essential; crisis response and empathy are valued assets.

Qualifications

• Bachelor’s degree in Social Work, Psychology or related field.
• Five years of progressively responsible related experience or equivalent.
• Knowledge of Colorado public assistance programs and related rules and regulations.

Responsibilities

• Plan, organize and supervise day‑to‑day operations of the Eligibility Division.
• Provide training and review of work; conduct hiring decisions and evaluations.
• Ensure timeliness of state and county program deadlines and monitor workloads.
• Develop and implement program revisions based on new rules and regulations.
• Collaborate with outside agencies to enhance service delivery to clients.

Skills

Leadership

Policy interpretation

Crisis management

Time management

Communication

Education

Bachelor’s degree in Social Work, Psychology or related field

Tools

CBMS

Job description

La Plata County is seeking an experienced supervisor to manage the Eligibility Division, ensuring compliance with state and county rules. The role directs staff, oversees training, and coordinates with other units to deliver benefits efficiently.

Responsibilities include budgeting, reporting, and case reviews, maintaining deadlines, and guiding staff through policy changes. Experience with Colorado public assistance programs and CBMS is essential; crisis response and empathy are valued assets.