Senior Electronic Services Specialist-4

Wintrust Financial Corporation; Rosemont (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Tuition Reimbursement

EAP

Parental Leave

Short-term and Long-term Disability

Flexible Spending Account

Employee Stock Purchase Plan

Critical Illness Insurance

Commuting benefits

Pet Insurance

Job summary

Wintrust Financial Corporation is seeking a Senior Electronic Services Specialist within the wire team to research and resolve complex issues affecting processing and client outcomes. The role requires deep knowledge of domestic and international wire settlements and the ability to challenge the status quo.

Key duties include handling wires, verifying instructions, and ensuring timely processing while collaborating with department leaders, App Support, and vendors.

Qualifications

• 2+ years of demonstrated Wires experience.
• Excellent attention to detail with a core belief of quality over quantity.
• Strong communication and relationship-building skills across multiple teams.
• Excellent problem solving and troubleshooting abilities; ability to research solutions with limited information.
• Experience in working with vendors and clients in a team environment.
• Strong MS Office skills: Outlook, Word, Excel, PowerPoint and Teams.
• Ability to participate in testing that may occur evenings and weekends.

Responsibilities

• Initiate, verify, approve, release, repair, and monitor domestic and international wire transfers.
• Review wire instructions and documents for completeness, accuracy, and proper authorization.
• Monitor processing queues and ensure wires meet service levels and cutoff times.
• Timely clearing of exceptions on daily reconciliations.
• Play a primary role in system and process testing for changes before implementation.
• Assist with development and rollout of process guidelines and procedures.
• Encourage improvements and implement new ideas with cross-functional teams.
• Produce month-end reporting and develop additional metrics as directed.

Skills

Wires experience

Attention to detail

Communication skills

Problem solving

Vendor relations

Tools

Microsoft Office

Job description

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol "WTFC."

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Family-friendly work hours
• With 175+ community bank locations, we offer opportunities to grow and develop in your career
• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit
• We offer multiple opportunities for development and upward mobility

What You’ll Do

The Senior Electronic Services Specialist is a key member of the wire team that has primary responsibility to research and resolve complex issues impacting our processing and our clients. The incumbent will lead by example, be well versed in domestic and foreign wire settlement functions and be comfortable challenging the status quo. The duties performed by the Senior Specialist will include but are not limited to: Researching and resolving issues with wires that fall outside our normal processes. This would include system outages or performance issues and wires stuck in queues or status that may require collaboration with department leaders, the App Support team, and our vendors.

• Initiate, verify, approve, release, repair, and monitor domestic and international wire transfers in accordance with established procedures and authorization limits.
• Review wire instructions and supporting documents for completeness, accuracy, proper authorization, and compliance with established procedures.
• Monitor processing queues and outstanding transactions to ensure wires are completed within established service level expectations and applicable cutoff times.
• Timely clearing of exceptions that appear on our daily GL reconciliations
• System and Process Testing : Play a primary role in system and process testing to ensure proposed changes work as expected before implementation.
• Policy, Procedures, Reporting and Efficiencies: Assist with the development, implementation and rollout of process guidelines and procedures.
• Encourage new ideas from colleagues and encourage change by proactively making recommendations for improvement.
• Produce month end reporting for department leadership review. Develop additional reporting to identify trends, risk, or other metrics as directed by leadership.

Qualifications

• 2+ years of demonstrated Wires experience.
• Excellent attention to detail with a core belief of quality over quantity
• Strong communication and relationship building skills. Able to articulate needs and requirements clearly as well as work across multiple teams to drive projects across the finish line
• Excellent problem solving and troubleshooting skills. Analytical and able to research solutions with ambiguous or limited information
• Experience in working with vendors and clients, and in a team environment
• Strong Microsoft skills across the following: Outlook, Word, Excel, PowerPoint and Teams
• Ability to participate in testing which sometimes takes place in the evenings and at weekends

Benefits

Medical Insurance

• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

Compensation

The estimated hourly salary range for this role is $20.19-$28.85 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.