Senior Electrical Power Systems Support Engineer

PwrQ Holdings LLC; Richmond (VA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Salesforce access

Job summary

Forgent Power seeks an experienced Technical Support Engineer to act as the primary escalation point for sophisticated equipment issues, driving root cause analysis and permanent fixes. You will partner with Support, Warranty, Field Service, and Engineering teams to perform in-depth technical evaluations and guide remote or on-site troubleshooting.

The role requires reading schematics, understanding power distribution, and translating complex problems into clear actionable steps.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering (or related field) preferred; equivalent.
• 35+ years in technical support, field service, commissioning, or product support within industrial electrical systems.
• Proven ability to diagnose and resolve complex system-level equipment issues.

Responsibilities

• Advanced Diagnostics & Root Cause Analysis across electrical systems.
• Lead complex technical investigations and validate permanent corrective actions.
• Serve as escalation point for Tier 1 unresolved issues until closure.
• Translate field failures into insights for product engineering and quality teams.
• Develop troubleshooting procedures and technical standards to improve first-time fix rates.
• Document root causes and resolutions in Salesforce for the knowledge base.

Skills

Electrical schematics

Single-line diagrams

BOMs

Power distribution

Education

Bachelor's degree in Electrical Engineering

Equivalent field accepted

Tools

Salesforce

ERP systems

Job description

Forgent Power seeks an experienced Technical Support Engineer to act as the primary escalation point for sophisticated equipment issues, driving root cause analysis and permanent fixes. You will partner with Support, Warranty, Field Service, and Engineering teams to perform in-depth technical evaluations and guide remote or on-site troubleshooting.

The role requires reading schematics, understanding power distribution, and translating complex problems into clear actionable steps.