Senior EDI Support Specialist / EDI / Healthcare Payer | Facets Ecosystem

UNICOM Technologies Inc; United States; Remote; USD 68,000 - 97,000; Full time

Job summary

UNICOM Technologies Inc is seeking a remote-based contractor to ensure on-time delivery and to support client requirements on product and project specifications. You will manage team activities and ensure readiness of the support ecosystem for customers, collaborating with product engineers to address bugs and enhancements.

You will analyze business and technical specs, create innovative solutions for customer needs, document knowledge, and respond to user inquiries via phone, email, or chat,

Job description

Job Description:

Start/End Dates: 10/28/2026 - 12/31/2026

Tax Work Location: USA-Working from Home

Bill rate: $60 pr hr

Ensure on time delivery and support to meet client requirements on product/project specifications. Manage team activities and ensure readiness of the support echo system for customers.

Understand and analyse business and technical specifications and requirements as well as the impact to product/application/system

Create innovative solutions to meet the support needs of our customers

Plan and implement User Success team's defined and evolving processes

Drive all technical and functional issues towards closure

Co-ordinate with product engineers for application bug and enhancement requirements

Responsible for building and maintaining up-to-date product documentation/knowledge base

Respond to user inquires through various communication channels including phone, email, chat, etc. Answer questions regarding how to use the product and tool features to accomplish their specific tasks or milestones.

Lead the associates and own the quality and timeliness of their work.