Senior EDI Specialist

Jobtailor; Wayne (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor in New Jersey seeks an IT/Healthcare liaison to align clients with internal/external IT resources for EDI workflows and EMR systems. You will engage with clients, analyze needs, and implement efficient solutions to support deployments.

You will build strong client relationships, train users on EMR systems, coordinate with sales and vendors, and ensure timely issue resolution and satisfaction.

Qualifications

• Associate's Degree in Information Technology, Health Information Management, or healthcare related degree field.
• 4 or more years' of experience in an IT or Healthcare related field
• 2 or more years’ experience with Microsoft Office Suite applications (Word, Excel, PowerPoint, Access, Teams)

Responsibilities

• Liaison between the client and internal/external IT resources for the implementation and support of the EDI workflows.
• Build and cultivate strong working relationships with the clients in order to gain their support and solidify their continued business.
• Collaborate with various functional groups including sales, lab operations, senior leadership and third party vendors to provide client issue resolutions in a timely manner.
• Build strategic partnerships with the sales team to ensure we are accurately addressing the client needs, building trust with the client, and delivering exceptional and timely results.
• Use EMR knowledge to overcome implementation challenges to ensure a smooth roll out and avoid any potential delays.
• Perform analysis of client ordering patterns to offer electronic recommendations in order to improve efficiencies and production levels.
• Responsible for communication between the client, internal sales/IT and third party vendors to ensure successful resolutions.
• Provide initial and on-going training for various EMR systems to ensure proper utilization and client satisfaction.
• Install and maintain PC hardware to ensure business continuity and enhance the efficiency of the lab operations.
• Perform triage and any necessary troubleshooting for client EDI issues to ensure an expedites resolution.
• Provide recommendations based on their expertise and escalated to other functional areas when necessary.
• Maintain accurate and complete daily logs for client visits and travel/expense reporting.
• Schedule daily appointments based on client prioritization and proximity.

Skills

EDI workflows

EMR systems

Client analysis

Troubleshooting

Collaboration

Communication

Relationship building

Problem solving

Education

Associate's Degree in Information Technology

Health Information Management

Tools

Microsoft Office Suite

EMR Systems

Job description

• Liaison between the client and internal/external IT resources for the implementation and support of the EDI workflows.
• Build and cultivate strong working relationships with the clients in order to gain their support and solidify their continued business.
• Collaborate with various functional groups including sales, lab operations, senior leadership and third party vendors to provide client issue resolutions in a timely manner.
• Build strategic partnerships with the sales team to ensure we are accurately addressing the client needs, building trust with the client, and delivering exceptional and timely results.
• Use EMR knowledge to overcome implementation challenges to ensure a smooth roll out and avoid any potential delays.
• Perform analysis of client ordering patterns to offer electronic recommendations in order to improve efficiencies and production levels.
• Responsible for communication between the client, internal sales/IT and third party vendors to ensure successful resolutions.
• Provide initial and on-going training for various EMR systems to ensure proper utilization and client satisfaction.
• Install and maintain PC hardware to ensure business continuity and enhance the efficiency of the lab operations.
• Perform triage and any necessary troubleshooting for client EDI issues to ensure an expedites resolution.
• Provide recommendations based on their expertise and escalated to other functional areas when necessary.
• Maintain accurate and complete daily logs for client visits and travel/expense reporting.
• Schedule daily appointments based on client prioritization and proximity.

Requirements

• Associate's Degree in Information Technology, Health Information Management, or healthcare related degree field
• 4 or more years' of experience in an IT or Healthcare related field
• 2 or more years’ experience with Microsoft Office Suite applications (Word, Excel, PowerPoint, Access, Teams)

Core Competencies

Demonstrates expertise in EDI workflows and EMR systems, ensuring effective client communication and support. Proven ability to analyze client needs and implement solutions that enhance operational efficiency and client satisfaction.

Highest-signal resume keywords

• EDI Workflow Implementation
• EMR System Knowledge
• Client Relationship Management
• Microsoft Office Suite Proficiency
• IT Troubleshooting

ATS Optimization Keywords

Hard Skills

• EDI Workflows
• EMR Systems
• Client Analysis
• Troubleshooting

Soft Skills

• Collaboration
• Communication
• Relationship Building
• Problem Solving

Certifications & Qualifications

• Associate's Degree in Information Technology
• Health Information Management

Industry Keywords

• Healthcare
• Client Support
• Sales Collaboration
• Lab Operations

Tools & Technologies

• Microsoft Office Suite
• EMR Systems