Senior Economist - Data-Driven Causal Analysis for CS

Amazon Inc.; Arlington, Northern (VA, KY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon Customer Service (CS) Data Intelligence seeks economists to apply economic methods to solve business problems.

The ideal candidate will work with engineers and applied scientists to design models that leverage large scale and unstructured data, design scalable agents for non-tech CS partners to understand the impact of their actions, and propose mechanism designs to robustly match customers to our services.

Qualifications

• PhD in economics or equivalent.
• Experience in analytics and applied economics.
• Experience in developing and executing an analytic vision to solve business-relevant problems.
• Experience in building statistical models using R, Python, STATA, or a related software.
• Experience in industry, consulting, government or academic research.

Responsibilities

• Design and conduct rigorous evaluations of CS actions.
• Develop experiments to evaluate product launches.
• Communicate complex findings to business stakeholders in clear, actionable terms.
• Work with engineering teams to develop scalable tools that automate and streamline evaluation processes.

Skills

Analytics experience

Applied economics

Analytic vision

Statistical modeling

Education

PhD in economics or equivalent

Tools

R

Python

STATA

Job description

Amazon Customer Service (CS) Data Intelligence seeks economists to apply economic methods to solve business problems.

The ideal candidate will work with engineers and applied scientists to design models that leverage large scale and unstructured data, design scalable agents for non-tech CS partners to understand the impact of their actions, and propose mechanism designs to robustly match customers to our services.