Senior Economist, Customer Service Data & Experiments

Amazon; Seattle (WA); On-site; USD 159,000 - 215,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Customer Service (CS) Economics seeks economists to apply economic methods to solve business problems. You will design models using large-scale data, run experiments, and communicate findings to business leaders.

Ideal candidates hold a PhD in economics or equivalent and have experience in analytics, applied economics, and statistical modeling with R, Python, or STATA. Aiming to influence product launches and scalable evaluation tools within CS Economics.

Qualifications

• PhD in economics or equivalent.
• Experience in analytics and applied economics.
• Experience in developing and executing an analytic vision to solve business-relevant problems.
• Experience in building statistical models using R, Python, STATA, or a related software.
• Experience in industry, consulting, government or academic research.

Responsibilities

• Design and conduct rigorous evaluations of CS actions.
• Develop experiments to evaluate product launches.
• Communicate complex findings to business stakeholders in clear, actionable terms.
• Work with engineering teams to develop scalable tools that automate and streamline evaluation processes.

Skills

Analytics

Applied economics

Experiment design

Communicating findings

Education

PhD in economics

Tools

R

Python

STATA

Job description

Amazon Customer Service (CS) Economics seeks economists to apply economic methods to solve business problems. You will design models using large-scale data, run experiments, and communicate findings to business leaders.

Ideal candidates hold a PhD in economics or equivalent and have experience in analytics, applied economics, and statistical modeling with R, Python, or STATA. Aiming to influence product launches and scalable evaluation tools within CS Economics.