Senior eCommerce Insights Strategist

Akaasa Technologies

United States

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

The Royal Caribbean Group is seeking an eCommerce Product Insights Senior Analyst to transform digital customer feedback into actionable insights across its brands. You will analyze Voice of the Customer data, manage surveys, and tell compelling stories that inform product decisions.

Collaborating with UX Research, Product, Design, BI, and Engineering, you will map customer pain points to opportunities and deliver executive-ready materials that guide strategic improvements across checkout,

Qualifications

Bachelor’s degree in marketing, business, customer research, data analytics, statistics, social science, or related field; advanced degree a plus.
Three or more years in customer insights, VOC, UX research, digital analytics or related analytical role.

Responsibilities

Monitor digital customer feedback and identify emerging issues using Medallia and survey data.
Create leadership-ready insights and polished presentations for product, design and leadership.
Design, monitor and improve digital surveys; document processes for repeatability.
Collaborate with cross-functional teams to translate findings into actionable opportunities.