Senior eCommerce Insights Analyst - Remote

WorkNovas LLC; Alaska; Remote; USD 90,000 - 130,000; Full time

Job summary

Royal Caribbean Group is seeking an eCommerce Product Insights Senior Analyst to turn customer feedback into actionable insights across its brands. The role blends VoC analytics, survey management, and cross-functional storytelling to support product and UX initiatives.

The Senior Analyst will partner with product, design, BI, and engineering teams to surface opportunities and guide improvements in the eCommerce experience across Royal Caribbean Group brands.

Qualifications

• 5+ years in customer insights, Voice of the Customer, UX research, digital analytics or related fields.
• eCommerce or digital product experience preferred.
• Travel or hospitality experience is a plus.

Responsibilities

• Voice of the Customer analysis and monitoring using Medallia and related data.
• Prepare leadership-ready insights and polished reports and decks.
• Design and manage surveys, review wording and reporting structures.
• Identify technical issues from customer feedback and escalate when needed.
• Partner with Product, UX Research, Design, Analytics and BI to inform initiatives.
• Communicate findings clearly to both technical and nontechnical audiences.

Skills

Customer insights

Voice of Customer

UX research

Digital analytics

Market research

CX analytics

Education

Bachelor's degree in marketing, business, customer research, data analytics, statistics, social science

Tools

Medallia

Excel

PowerPoint

Tableau

SQL

Job description

Royal Caribbean Group is seeking an eCommerce Product Insights Senior Analyst to turn customer feedback into actionable insights across its brands. The role blends VoC analytics, survey management, and cross-functional storytelling to support product and UX initiatives.

The Senior Analyst will partner with product, design, BI, and engineering teams to surface opportunities and guide improvements in the eCommerce experience across Royal Caribbean Group brands.