Senior eCommerce/Digital Merchandiser

CTC; Lake Forest (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

CTC is seeking a Senior eCommerce Merchandiser to own the digital merchandising strategy and execution across the OSI eCommerce experience. You will turn traffic into business results by optimizing product discovery, assortment presentation, and the overall shopping journey.

You bring 4+ years in eCommerce, with hands-on PLP/PDP, navigation, and on-site merchandising; you translate data into actionable merchandising decisions and collaborate across Marketing, Product, Inventory, UX, and

Qualifications

• 4+ years in eCommerce, digital merchandising, or related discipline.
• Experience in DTC, retail, consumer products, apparel, footwear, or similar environment.
• Strong understanding of eCommerce merchandising and the digital customer journey.
• Hands-on experience with PLP, PDP, navigation, search, categorization, and onsite merchandising.
• Strong analytical skills linking customer and site performance data to commercial actions.
• Experience using conversion rate, AOV, revenue to inform merchandising decisions.
• Experience supporting new product launches and campaigns.

Responsibilities

• Own eCommerce merchandising strategy and execution across OSI eCommerce experience.
• Develop merchandising strategies for seasonal moments, campaigns, and product launches.
• Co-develop the digital content and merchandising calendar with cross-functional teams.
• Optimize PLPs, PDPs, navigation, search, filters, and merchandising modules based on data.
• Analyze performance data to drive decisions and improve conversion.
• Lead Product & Category Merchandising: develop understanding of OSI assortment and product portfolio.
• Execute Hands-On: build, maintain, and QA merchandising experiences within the eCommerce platform.

Skills

eCommerce merchandising

Analytical thinking

Cross-functional leadership

Hands-on execution

Project management

Tools

GA4

Adobe Analytics

Power BI

CMS / PIM

Job description

• Looking for a Senior eCommerce Merchandiser to own the digital merchandising strategy and execution across the OSI eCommerce experience.
• This role is responsible for turning customer traffic into commercial results by improving product discovery, assortment presentation, site merchandising, conversion, and the overall shopping experience.
• The ideal candidate combines strong merchant instincts with analytical thinking and hands-on execution. They understand how customers shop online, know how to use data to identify opportunities, and can translate those insights into merchandising actions that improve business performance.
• This is not simply a site operations role.
• The Senior eCommerce Merchandiser will help determine what customers see, how they discover products, how products are presented, and how the digital experience supports business priorities.

Own eCommerce Merchandising: Develop merchandising strategies for seasonal moments, campaigns, new product introductions, and key business initiatives.

Go-to-Market & Cross-Functional Leadership: Co-develop the digital content and merchandising calendar, aligning product launches, inventory position, and brand marketing plans.

Optimize the Customer Experience: Optimize PLPs, PDPs, navigation, search, filters, recommendations, and merchandising modules based on customer behavior and performance data.

Use Data to Drive Decisions: Analyze conversion, revenue, AOV, product, category, search, and customer behavior performance

Lead Product & Category Merchandising: Develop a strong understanding of the OSI assortment, customer, and product portfolio.

Execute Hands-On: Build, maintain, and QA merchandising experiences within the eCommerce platform and related systems, Identify and resolve onsite merchandising issues and ensure a high standard of digital execution.

Required

• 4+ years of experience in eCommerce, digital merchandising, or a related discipline.
• Experience in a DTC, retail, consumer products, apparel, footwear, sporting goods, outdoor, eyewear, or similar environment.
• Strong understanding of eCommerce merchandising and the digital customer journey.
• Hands-on experience with PLP, PDP, navigation, search, categorization, product discovery, and onsite merchandising.
• Strong analytical skills with the ability to connect customer and site performance data to commercial actions.
• Experience using metrics such as conversion rate, AOV, revenue, product performance, category performance, and engagement to make merchandising decisions.
• Experience supporting new product launches, seasonal campaigns, and promotional initiatives.
• Strong understanding of conversion optimization and testing principles.
• Ability to lead cross-functional initiatives and manage dependencies across eCommerce, Marketing, Creative, Product, Inventory, UX, Technology, and Analytics.
• Strong project management, organization, and attention to detail.
• Ability to operate independently in a fast-paced environment and manage multiple priorities.

Preferred

• Experience with enterprise eCommerce platform.
• Experience with analytics and reporting tools such as GA4, Adobe Analytics, or Power BI preferred.
• Experience working with complex, cross-functional digital initiatives across Product, Marketing, Creative, Inventory/Planning, Analytics, and Technology.
• Experience with onsite search and search merchandising platforms.
• Experience with A/B testing or CRO platforms.
• Experience with behavioral analytics tools such as ContentSquare, Quantum Metric, or other.
• Experience with CMS, PIM, or product content platforms.
• Understanding of SEO and its relationship to product discovery.
• Experience working with premium, performance, technical, or lifestyle products