Senior eCommerce & Digital Growth

King Living Pty; Costa Mesa, Northern (CA, KY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Full commercial ownership

AI-first culture

Career trajectory

Employee discounts

Job summary

King Living seeks a senior US digital commerce leader to own and grow the online business with autonomous, end-to-end responsibility. You will drive trading, CRO, and platform work across the US market, partnering with Australia teams and external partners.

The role emphasizes AI-first decision-making, lifecycle marketing, and alignment with showrooms in Southern California. A track record of commercial results in premium brands is essential.

Qualifications

• Demonstrable record of growing US eCommerce revenue for a premium, high-consideration or omnichannel brand, with direct ownership of results.
• Strong hands-on Salesforce Commerce Cloud experience with analytics and CRM capabilities highly valued.
• Deep fluency in digital merchandising, CRO, analytics, forecasting and customer lifecycle management.
• Commercial judgement across revenue, gross margin, contribution and media efficiency.
• Proven ability to connect online demand with stores, inventory and service.
• Evidence of using AI and automation tools to boost speed and scale.
• Clear, structured written communicator across US and Australian time zones.
• Experience in furniture, interiors, luxury or premium lifestyle is helpful.

Responsibilities

• Own the US online business end-to-end: plan, levers, investment cases and results.
• Run trading calendars across categories, pricing, promotions and page hierarchy.
• Build a disciplined CRO program across landing pages, product pages and checkout.
• Lead platform work in Salesforce Commerce Cloud with strong briefs.
• Partner on lifecycle strategy, segmentation, triggered journeys and retention.
• Collaborate with Marketing and agencies on traffic quality and attribution.
• Connect website with US showrooms through local campaigns and shared insights.
• Translate digital demand into inventory priorities and investment gates.

Skills

US eCommerce leadership

CRO & analytics

Forecasting

Customer lifecycle management

Commercial judgment

AI-first mindset

Cross-functional collaboration

Written communication

Premium/luxury brand experience

Remote/HQ coordination

Tools

Salesforce Commerce Cloud

Salesforce Marketing Cloud

CRM & analytics tools

Job description

Own and grow King Living's US eCommerce business — a high-autonomy digital commerce leadership role.

The King Difference

This is not just a senior digital role where you manage agencies and present dashboards.

This is a high-autonomy commercial builder role with full ownership of King Living's US online business — the plan, the levers, the evidence, and the results. The US has three beautiful showrooms, a growing brand presence, and an online channel that is a fraction of its potential. Your job is to change that trajectory, stage by stage, with clear economics and the investment cases to back each unlock.

You will be King Living's senior dedicated US digital-commerce leader — supported by specialist teams in Australia, US showroom and customer teams, and external partners. The operating model is deliberately lean and AI-first: media, inventory, platform, creative and fulfilment capacity scale with proven demand. You will operate remotely within Southern California, with regular presence at the Costa Mesa showroom.

The ambition is significant and the package is built to match — People who build something real here will be paid like it.

If you are a commercially driven, AI-first digital commerce leader who wants genuine ownership of a market and the upside that comes with building it — this is the role for you.

What You Will Own

Trading & Merchandising
Run the daily and weekly US trading calendar across categories, product stories, pricing, promotions and page hierarchy — owning the US online forecast and weekly trading readout across traffic, conversion, AOV, net sales, returns and contribution.

Conversion & Experimentation
Build a disciplined CRO programme across landing pages, product pages, search, navigation, checkout and post-purchase — prioritising tests by commercial value and reading the results directly.

Platform Ownership
Work hands-on in Salesforce Commerce Cloud — diagnosing what can be changed directly, writing excellent development briefs for structural work, and leveraging the broader Salesforce ecosystem where it adds value.

CRM & Customer Lifetime Value
Partner on lifecycle strategy, segmentation, triggered journeys and retention — ensuring acquisition converts into long-term customer value through clienteling and repeat purchase.

Acquisition Economics
Work with Marketing and agencies on traffic quality, paid media efficiency, landing experiences and attribution — and challenge spend that does not create profitable demand.

Omnichannel Growth
Connect the website and US showrooms through local campaigns, events, appointment pathways and shared customer insight — without blurring channel measurement.

Stock, Demand & Commercial Investment
Translate digital demand into inventory priorities, protect hero product availability, and turn customer and trading evidence into clear investment cases with expected returns and decision gates.

Who You Are

You will likely come from a senior eCommerce, digital commerce or omnichannel role at a premium, high-consideration or lifestyle consumer brand in the US — with direct ownership of the commercial result and the numbers to prove it. What matters most is your commercial track record, your AI-first working style, and your ability to build a business with discipline and pace while communicating cleanly with a remote HQ across time zones.

You are a commercially sharp, hands-on digital commerce leader who sets an exceptional pace — and wants to own something that becomes a much bigger job as it grows.

• Demonstrable record of growing US eCommerce revenue for a premium, high-consideration or omnichannel consumer brand — with direct ownership of the commercial result
• Strong hands-on Salesforce Commerce Cloud experience — Salesforce analytics, personalisation, CRM or Marketing Cloud experience highly valued
• Deep fluency in digital merchandising, CRO, experimentation, analytics, forecasting and customer lifecycle management
• Commercial judgement across revenue, gross margin, contribution, media efficiency, returns and service — not top-line growth alone
• Proven experience connecting online demand with stores, inventory, delivery and customer service
• Evidence of using AI and automation tools to materially increase the speed, quality and scale of personal output
• Clear, structured written communicator — comfortable working across US and Australian time zones
• Furniture, interiors, home, luxury or premium lifestyle experience is helpful — evidence of building a comparable business matters more
• Based in Southern California — within travel distance of our Costa Mesa showroom, with regular showroom presence is essential

AI at King Living

King Living is actively embracing AI across the business to remove friction, increase visibility and accelerate decision making. We are looking for people who are curious, open-minded and excited by the opportunity to use AI and emerging technologies to improve efficiency, automate repetitive tasks and create more time for creative thinking and innovation. You do not need to be an AI expert — but you should have the mindset and willingness to adopt new tools that help us move faster and work smarter.

Why People Join King Living — And Stay

An Iconic Australian Brand Established in 1977, King Living is a family-owned Australian design company with a global footprint — showrooms across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand. A vertically integrated business that designs and manufactures its own furniture, built on nearly fifty years of design heritage.

Competitive Compensation $140,000–$160,000 base salary plus a written incentive plan tied directly to US online revenue milestones. The better the market performs, the better you are paid.

Full Commercial Ownership Own the US eCommerce number end to end — the plan, the levers, the investment cases and the results — with the autonomy to build without waiting for permission.

AI-First Culture Work within a business that actively embraces AI as a genuine force multiplier — not a buzzword. You will be expected to use it, push it, and help define what it means for digital commerce at King Living.

Career Trajectory A clear path from Director, eCommerce & Digital Growth to Vice President, eCommerce — North America, and broader senior digital or commercial leadership as King Living scales.

Generous Discounts Employee and family & friends discounts on our full premium product range.

About King Living
King Living is a family-owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design.

Everything we do is guided by four values: Passion. Integrity. Collaboration. Innovation. These are not words on a wall — they shape how we lead, create and grow.

Our hiring decisions are based not only on experience and skills, but on mindset, attitude and alignment with our values. King Living is an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.

Ready to own the US market and build something that becomes a much bigger job as it grows? We'd love to hear from you.

Apply Now

To apply for this role please complete the form bellow.