Senior Ecommerce Account Manager - Native Mandarin

Spreetail; Town of Texas (WI); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Generous vacation policy

Wedding week PTO

Parental leave

Health, dental, and vision plans

Telehealth and mental health resources

Job summary

Spreetail seeks a Senior Ecommerce Account Manager – Native Mandarin to drive growth for our China-based brands portfolio. You will manage fulfillment across marketplaces, craft competitive contracts, and guide brands on durable, scalable expansion strategies.

If you are strategic and bilingual, you will lead cross-functional teams, strengthen brand performance, and build lasting partnerships that fuel ongoing triple-digit growth.

Qualifications

• Native Mandarin speaker with full English fluency.
• Bachelor's degree in Business, Finance, Project Management, or Client Services.
• 5–6+ years managing ecommerce clients with net sales exceeding $20 million annually.
• Thrives in fast-paced, high-stakes environments and engages with executives.

Responsibilities

• Manage fulfillment across multiple marketplaces and structure competitive contracts.
• Advise brands on long-term growth strategies and cross-functional execution.
• Own account health end to end: delivery, inventory, customer satisfaction, and forecasting.
• Lead brand communications and drive weekly reviews to close gaps and improve results.
• Build relationships with business leaders and deliver projects with precision.

Skills

Native Mandarin

Fluent English

Education

Bachelor's degree in Business/Finance/PM/Client Services

Job description

Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com .

Work Your Way

At Spreetail, we believe in empowering our employees to work in the way that suits them best through our Work Your Way approach. Each team member has the flexibility to choose where they work most effectively each week—whether that's from home, a coffee shop, or the office. While flexibility is key, we also value the power of in‑person connection. That’s why we bring our corporate team together in Lincoln each quarter for a week of intentional collaboration, team building, community engagement, and our All‑Hands meeting. It’s the best of both worlds: the freedom to work your way, with meaningful opportunities to connect and grow together. Please scroll to the bottom of the job posting to confirm that your state qualifies for the Work Your Way program.

Spreetail is seeking a Senior Ecommerce Account Manager – Native Mandarin to fuel the next stage of growth for our China-based brands business — a line already posting triple‑digit growth. As a key partner at Spreetail, you'll manage fulfillment across multiple marketplaces, structure competitive agreements, and advise brands on long‑term growth strategies. If you’re strategic, bilingual, and want to help scale a business line on a serious hot streak, this role is for you.

How You Will Achieve Success

• Unlock the full GMV potential of every brand you manage by building smart, competitive fulfillment contract models — using market insights to spot real opportunities and drive triple‑digit impact.
• Turn ambitious brand goals into a clear playbook, then rally teams, peers, and brand leaders to execute that strategy at every touchpoint.
• Own account health end to end — tracking on‑time delivery, inventory accuracy, customer satisfaction, forecasting, and sales daily, and moving fast to keep brands winning.
• Build strong relationships with business leaders at every level, lead brand communications, and deliver projects with precision — always going above and beyond for a best‑in‑class brand experience.
• Drive brand reporting that actually moves the needle: lead calls, track open items, push follow‑ups, and run weekly business reviews that close gaps and keep results on track.

What Experiences Will Help You In This Role

• Native Mandarin speaker with full English fluency — you move seamlessly between languages and cultures, translating not just words but strategy for Mandarin‑speaking brands.
• Bachelor's degree in Business, Finance, Project Management, or Client Services.
• 5–6+ years managing e‑commerce clients with net sales exceeding $20 million annually, ideally including brands importing from China — you know how to turn big accounts into bigger wins.
• A track record of thriving in fast‑paced, high‑stakes environments, confidently engaging everyone from C‑level executives to support teams.
• Sharp independent and team leadership skills, creative problem‑solving instincts, and standout writing, phone, and presentation abilities — with a relentless focus on delivering results on time, every time.

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non‑linear career paths.

What You Can Expect From Us

• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time‑off for your wedding week, paid parental leave and support for parents of growing families.
• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast‑to‑coast coverage. We also provide free telehealth and on‑demand mental health resources.
• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected].

To qualify for Work Your Way , eligible applicants must reside in one of the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, West Virginia, and Wyoming.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.