Senior E-commerce Ops Leader — Shopify & AI-Driven

Rain Media/Organics Ocean; United States; Remote; USD 125,000 - 165,000; Full time

Benefits offered by this job

15 days PTO

10 US holidays

Health, dental, vision

401(k) match

Employee product discounts

Job summary

Rain Media / Organics Ocean seeks a Senior E-commerce Operations Manager to own and optimize our Shopify-driven DTC ecosystem. You will design scalable processes, govern releases, and lead a cross-functional team to ensure launches run smoothly and autonomously.

Reporting to the Senior Director of Internal Growth, the role requires strong project management, data-driven decisions, and hands-on leadership across UX, Marketing, Supply Chain, and Customer Care to accelerate growth in a remote U.S.

Qualifications

• 6+ years in E-commerce Operations, preferably DTC or high-growth consumer brands.
• 2+ years of leadership experience managing teams.
• Proven Shopify and Shopify Plus expertise.
• Project management experience.
• Ability to lead cross-functional initiatives across marketing, supply chain, and customer care.
• Experience with analytics and AI-enabled workflows.

Responsibilities

• Own end-to-end e-commerce operations, including launches, QA, and governance.
• Lead a team across UX, Copywriting, Development, and Ecommerce Operations.
• Collaborate with Marketing, Supply Chain, and Customer Care on launches and site updates.
• Develop SOPs, training materials, and repeatable workflows.

Skills

Leadership

E-commerce Operations

Shopify/Shopify Plus

Project Management

Data-driven decisions

Cross-functional collaboration

AI tooling

Tools

Klaviyo

Loop/Recharge

After-Sell

Looker

Triple Whale

Claude/ChatGPT Plus

Job description

Rain Media / Organics Ocean seeks a Senior E-commerce Operations Manager to own and optimize our Shopify-driven DTC ecosystem. You will design scalable processes, govern releases, and lead a cross-functional team to ensure launches run smoothly and autonomously.

Reporting to the Senior Director of Internal Growth, the role requires strong project management, data-driven decisions, and hands-on leadership across UX, Marketing, Supply Chain, and Customer Care to accelerate growth in a remote U.S.