Senior Dynamics Developer

GovCIO; Olympia (WA); À distance; USD 135 000 - 175 000; Plein temps

Avantages offerts par ce poste

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Certification Assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Résumé du poste

GovCIO is seeking an experienced Senior CRM developer to support the ongoing enhancement and operations of a Microsoft Dynamics CRM system and customer portal. This fully remote role is within the United States and requires Agile Scrum experience.

You will collaborate with functional and testing teams, mentor developers, and leverage AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, Chat, and DocIntelligence.

Qualifications

• Bachelor’s degree with 12+ years of experience or commensurate experience.
• Experience leading implementations of Call Center, IVR, and other modern functionality within Dynamics (Copilot Studio, Chat, Secure Messaging).
• Experience with Call Center, IVR is required.
• C#, .NET, JavaScript, FetchXML proficiency.
• Experience in SDLC documentation (Design Documents and Implementation Plans) and deployments.
• Strong attention to detail with knowledge of Microsoft Dynamics and Portals.
• Provide support to Operations/Production troubleshooting and problem solving.
• Work in a collaborative, fast-paced Agile Scrum environment.
• Clearance: Must be able to attain and maintain PBGC Public Trust.

Responsabilités

• Collaborate with the functional and testing teams and other developers to implement user stories and validate acceptance criteria.
• Mentor other developers and collaborate with senior team members.
• Utilize AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, Chat, and DocIntelligence.

Connaissances

Power Platform

Portals

C#

JavaScript

FetchXML

Dynamics 365

Call Center & IVR

Copilot Studio

GitHub

Azure DevOps

Formation

Bachelor's degree

Outils

GitHub

Azure DevOps

Azure Certification

Description du poste

United States

Suitability/Public Trust

Fully remote

Information Technology

Overview

GovCIO is looking for an experienced Senior CRM developer to support the continued enhancement and operations of a Microsoft Dynamics CRM system and customer portal and to supercharge our systems with new technology and functionality. This position requires experience in an Agile Scrum environment with the ability to handle multiple items in a single sprint. This position is located within the United States and is full remote.

Responsibilities

• Work collaboratively with the functional team and testing team, as well as other developers, as you implement required user stories, providing continued feedback on the quality of the acceptance criteria and testing.
• Mentor other developers and collaborate with other senior members of the team.
• Utilize AI features in Dynamics for Call Center and Customer Service, covering Copilot Studio, IVR, Chat, DocIntelligence, and other modern tools.

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

• 5 years of experience in Power Platform and Portals
• Experience to lead implementations of Call Center, IVR, and other modern functionality and modules within Dynamics. Copilot Studio, Chat, and Secure Messaging
• Experience with Call Center, IVR IS REQUIRED
• C#, .Net, Javascript, FetchXML experience
• Experience in Support SDLC documentation such as the Design Documents and Implementation Plans and deployments
• Attention to detail, a can-do attitude, and knowledge of Microsoft Dynamics and Portals is needed.
• Provide support to Support Team for Operations/Production troubleshooting and problem solving
• Work in a collaborative, fast-paced Agile Scrum environment
• Clearance Required: Must be able to attain and maintain PBGC Public Trust

Preferred Skills and Experience

• Experience in PowerBI and fillable PDF reports, RDL reports
• GitHub, and deployment pipelines is a plus
• Certification in Azure Developer, Azure DevOps, Azure Architect, or similar

Posted Salary Range

USD $135,000.00 - USD $175,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full‑time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.