Senior Dynamics 365 CRM Developer — Power Platform & PCF

Veriipro; Richardson (TX); On-site; Full time

Job description

We are seeking an experienced Senior CRM Developer with deep expertise inDynamics 365 CRM, Power Platform, and PCF. The role involves end-to-end ownership of Dynamics 365 Customer Service solutions, including design, development, integration, and deployment. The ideal candidate is a self-starter with strong problem-solving skills and a track record of successfully implementing CRM solutions.

Key Responsibilities

• Design, develop, and maintain Dynamics 365 Customer Service solutions, including Cases, Activities, Queues, SLAs, ARC, Email Template management, and PCF controls.
• Build and manage complex Power Automate flows for scenarios such as email-to-case, ARC logic, routing, and exception handling.
• Manage and troubleshoot email integrations, including Exchange synchronization, mailbox configuration, correlation logic, and disclaimer handling.
• Promote solutions safely across DEV → UAT → PROD environments, including handling hotfixes and rollback planning.
• Participate in UAT readiness, go-live checklists, and post-deployment validation activities.

Required Skills (Top 3)

• Dynamics 365 CRM
• Power Platform
• PCF (PowerApps Component Framework)

Preferred Qualifications

• Strong understanding of Dynamics 365 Customer Service processes.
• Experience with solution deployment and lifecycle management.
• Excellent communication skills and ability to collaborate with cross-functional teams.