Senior DME Customer Service Representative

All Saints Home Medical, L.L.C.; Tulsa (OK); On-site; USD 34,000 - 46,000; Full time

Job summary

All Saints Home Medical in Tulsa, OK is seeking a Senior DME Customer Service Representative to manage hospital discharges and specialty orders. You will coordinate with patients and referral sources to ensure smooth transitions from facility to home and assist with placing daily living aids, scheduling deliveries, and keeping all paperwork for insurance approvals current.

This role requires strong communication skills, a high school diploma or GED, and at least 1 year of DME experience with a

Qualifications

• High School Diploma or GED required.
• 1 year minimum DME experience; 3 years healthcare preferred.
• Knowledge of Microsoft 365 and other software; Brightree, Parachute and Epic preferred.

Responsibilities

• Process hospital discharges and specialty orders, verify insurance, and schedule delivery.
• Communicate with patients and referral sources daily to assist with transition of care.
• Maintain documentation for insurance authorizations and billing status and coordinate with teams.

Skills

Microsoft 365

Brightree

Parachute

Epic

Education

High School Diploma or GED

Job description

Current Saint Francis Employees - Please click HERE to login and apply.Full TimeDaysMonday-Friday 8:00am-5:00pm with on call rotationJob Summary: The Senior Durable Medical Equipment (DME) Customer Service Representative receives and processes hospital discharges and specialty orders. This role communicates with patients and referral sources daily to effectively assist with transition of care from facility to home. Helps patients with placing aids to daily living orders including bedside commode, walkers, and wheelchairs. Assists with scheduling delivery of DME equipment in a timely manner to the hospital or to the patient’s home.Minimum Education: High School Diploma or GED.Licensure, Registration and/or Certification: None.Work Experience: Minimum 1 year DME experience. Minimum 3 years Healthcare experience, preferred.Knowledge, Skills, and Abilities: Knowledge of Microsoft 365 and other applicable software. Working knowledge of Brightree, Parachute, and Epic, preferred. Excellent communication skills, both written and verbal that present clear and concise information. Sound ability to maintain professional and courteous and demonstrate flexibility and adaptability in adynamic work environment.Essential Functions and Responsibilities: Works all hospital discharges and specialty orders to include receiving, qualifying, verifying insurance, determining authorization status, and scheduling. Assists with enteral food products, respiratory or other specialty items not outsourced at this time. Ensures that all documentation received meets the guidelines of specific insurances and relays that information to the patient. Receives, verifies billing status, verifies active insurance for all orders, requests prior authorizations when required by insurance and makes sure all qualifying documentation is obtained. Participates in phone and face to face interactions with patients, phone and or Epic Chat conversations with Case Managers, and phone calls and operation of online portal for insurance companies.Decision Making: Independent judgment in making decisions involving non-routine problems under general supervision.Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.Special Job Dimensions: On call rotation.Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.Customer Service - All Saints Home MedicalLocation:Tulsa, Oklahoma 74134EOE Protected Veterans/Disability