Senior DME Customer Service Representative

BeInBA; Tulsa, Northern (OK, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

All Saints Home Medical in Tulsa, OK, seeks a Senior DME Customer Service Representative to manage hospital discharges and specialty orders, coordinating with patients and referral sources to ensure smooth transitions from facility to home. You will handle order placement for bedside commodes, walkers, and wheelchairs, and schedule timely delivery while verifying insurance and authorizations.

Requires a High School diploma, at least 1 year in DME, and strong communication skills; knowledge of

Qualifications

• High School Diploma or GED required.
• Minimum 1 year DME experience; 3 years healthcare preferred.
• Excellent written and verbal communication skills.
• Knowledge of Microsoft 365; familiarity with Brightree, Parachute and Epic preferred.

Responsibilities

• Handle hospital discharges and specialty orders; verify insurance and authorization status and schedule deliveries.
• Assist with ordering enteral products, respiratory or other specialties not outsourced currently.
• Verify billing status and active insurance; obtain prior authorizations as required.
• Interact with patients and case managers via phone or Epic Chat.

Skills

Communication skills

Adaptability

Professionalism

Education

High School Diploma or GED

Tools

Microsoft 365

Brightree

Parachute

Epic

Job description

Senior DME Customer Service Representative

Full TimeDays

Monday-Friday 8:00am-5:00pm with on call rotation

Job Summary: The Senior Durable Medical Equipment (DME) Customer Service Representative receives and processes hospital discharges and specialty orders. This role communicates with patients and referral sources daily to effectively assist with transition of care from facility to home. Helps patients with placing aids to daily living orders including bedside commode, walkers, and wheelchairs. Assists with scheduling delivery of DME equipment in a timely manner to the hospital or to the patient’s home.

Minimum Education: High School Diploma or GED.

Licensure, Registration and/or Certification: None.

Work Experience: Minimum 1 year DME experience. Minimum 3 years Healthcare experience, preferred.

Knowledge, Skills, and Abilities: Knowledge of Microsoft 365 and other applicable software. Working knowledge of Brightree, Parachute, and Epic, preferred. Excellent communication skills, both written and verbal that present clear and concise information. Sound ability to maintain professional and courteous and demonstrate flexibility and adaptability in adynamic work environment.

Essential Functions and Responsibilities: Works all hospital discharges and specialty orders to include receiving, qualifying, verifying insurance, determining authorization status, and scheduling. Assists with enteral food products, respiratory or other specialty items not outsourced at this time. Ensures that all documentation received meets the guidelines of specific insurances and relays that information to the patient. Receives, verifies billing status, verifies active insurance for all orders, requests prior authorizations when required by insurance and makes sure all qualifying documentation is obtained. Participates in phone and face to face interactions with patients, phone and or Epic Chat conversations with Case Managers, and phone calls and operation of online portal for insurance companies.

Decision Making: Independent judgment in making decisions involving non-routine problems under general supervision.

Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions: On call rotation

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Customer Service - All Saints Home Medical

Location: Tulsa, Oklahoma 74134

EOE Protected Veterans/Disability