Senior District Manager

ABM; Seattle (WA); On-site; USD 108,000 - 132,000; Full time

Job summary

ABM is seeking a Senior District Manager in Seattle to lead operations within budget, manage labor costs, and maintain high service standards. You will collaborate with customers and building management, oversee payroll education for supervisors, and enforce company policies across districts.

The role emphasizes leadership, safety program adherence, and proactive customer retention. A background in facility services with strong communication and staff supervision is required.

Qualifications

• 3-5 Years’ experience in a service-oriented environment.
• Must be able to prepare advanced documents using Microsoft Office Suite including Word, Excel, and PowerPoint.
• Good communication skills both written and verbal.
• Proven ability to work with and communicate with front line employees as well as upper-level management team.

Responsibilities

• Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense.
• Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures.
• Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
• Contact (when necessary) customers to ensure services meet service contract requirements and ensure customer retention.
• Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
• Carry out both positive recognition and disciplinary action as needed, and train subordinates as needed.
• Assists in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies. Ensure that company policy and all safety requirements are administered properly.
• Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims.
• Assists in district supply systems and with ordering supplies.
• Ensure subordinates provide proper supply levels to all accounts within supply expense budget given. No discretionary spending without PRIOR approval of branch management.
• Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures.
• Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
• Contact (when necessary) customers to ensure services meet service contract requirements and ensure customer retention.
• Work consistently toward securing sales.
• Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
• Carry out both positive recognition and disciplinary action as needed. Train subordinates as needed.
• Maintain business in line with branch financial goals by managing job budgets and costs associated to area of direct responsibility. Assumes responsibility for supervisor vacation and holiday replacement coverage.
• Assists in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies. Ensure that company policy and all safety requirements are administered properly. Ensure both you and your supervisors investigate immediately (24 hours) and thoroughly all work‑related accidents.
• Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims. Assists in reviewing workers compensation claims relevant to area of responsibility to ensure proper handling.
• Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
• Assists in branch supply systems /order supplies.
• Assists Branch Manager in equipment audits and purchasing.
• Perform all other duties as assigned or requested.

Skills

5+ years experience

MS Office

Strong communication

People management

Job description

Pay: $120K/YR to $120K/YR
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’sexperience, skills, abilities, geographic location,and alignment with market data.

The Senior District Manager will manage the work within the appropriate budget requirements and work closely with the customer or building management company. Work with any customer issues as well as employee relations issues.

Responsibilities

• Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense.
• Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures.
• Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
• Contact (when necessary) customers to ensure services meet service contract requirements and ensure customer retention.
• Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
• Carry out both positive recognition and disciplinary action as needed, and train subordinates as needed.
• Assists in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies. Ensure that company policy and all safety requirements are administered properly.
• Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims.
• Assists in district supply systems and with ordering supplies.
• Ensure subordinates provide proper supply levels to all accounts within supply expense budget given. No discretionary spending without PRIOR approval of branch management.
• Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures.
• Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
• Contact (when necessary) customers to ensure services meet service contract requirements and ensure customer retention.
• Work consistently toward securing sales.
• Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
• Carry out both positive recognition and disciplinary action as needed. Train subordinates as needed.
• Maintain business in line with branch financial goals by managing job budgets and costs associated to area of direct responsibility. Assumes responsibility for supervisor vacation and holiday replacement coverage.
• Assists in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies. Ensure that company policy and all safety requirements are administered properly. Ensure both you and your supervisors investigate immediately (24 hours) and thoroughly all work‑related accidents.
• Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims. Assists in reviewing workers compensation claims relevant to area of responsibility to ensure proper handling.
• Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
• Assists in branch supply systems /order supplies.
• Assists Branch Manager in equipment audits and purchasing.
• Perform all other duties as assigned or requested.

Qualifications

3-5 Years’ experience in a service-oriented environment

Must be able to prepare advanced documents using Microsoft Office Suite including Word, Excel, and PowerPoint.

Good communication skills both written and verbal.

Proven ability to work with and communicate with front line employees as well as upper-level management team.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.