Dispatch Lead – Towing & Logistics

Ritchie Bros.; Clearwater (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Dispatcher in Florida to manage towing resources and ensure on-time pickups and deliveries.

You will provide outstanding customer service to towing partners while coordinating capacity and resource demands. The role supports hundreds of live auctions worldwide and works closely with the IAA Transportation team to drive branch growth and efficiency.

Qualifications

• 2+ years customer service experience and 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals
• Manage tow truck resources and assign work efficiently to optimize tower productivity
• Plan future day resource requirements and coordinate with towers to line up required truck resources
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources
• Monitor transportation costs and identify opportunities for cost savings
• Recruit new towers to build towing networks with added resources
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
• Monitor work-in-progress and make necessary adjustments to ensure timely performance
• Identify and escalate issues or concerns related to transportation activities to management
• Form a fundamental relationship with the IAA Transportation team
• Establish and maintain good, positive working relationships with all tow drivers
• Review and analyze reports on transportation activity, including Time Performance metrics
• Comply with safety guidelines along with company policies and procedures
• Other duties as assigned

Skills

Customer service

Dispatch

Job description

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Dispatcher in Florida to manage towing resources and ensure on-time pickups and deliveries.

You will provide outstanding customer service to towing partners while coordinating capacity and resource demands. The role supports hundreds of live auctions worldwide and works closely with the IAA Transportation team to drive branch growth and efficiency.