Senior Dispatcher: Local Freight & Route Mastery

AIT Worldwide Logistics; Wrentham (MA); On-site; USD 39,950 - 55,104; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Tuition reimbursement

Paid time off

Job summary

AIT Worldwide Logistics is seeking a Dispatcher I II in Massachusetts to oversee the pickup and delivery of local shipments and coordinate information between drivers and delivery agents. Flexible start times and possible weekend hours may be offered.

The role requires documenting shipments in MyAIT and AS400, coordinating routing with dock staff, and delivering strong customer service to meet client needs in a dynamic logistics environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 5–7 years in freight forwarding or related customer service/operations.
• Proficiency in Microsoft Office; AS400 experience preferred.
• Strong problem-solving and multitasking with attention to detail.
• Excellent interpersonal and communication skills with customers and drivers.

Responsibilities

• Route local freight, dispatch drivers, perform dock checks, track shipments and coordinate with dock staff to move freight.
• Enter shipment milestones in MyAIT & AS400 (pickup, delivery, proof of delivery) promptly.
• Provide customer service to identify and meet specific needs; address inquiries or concerns.
• Assign driver load planning based on local mapping and appointments.
• Identify and coordinate prioritization of rushed, urgent, and last-minute shipments.

Skills

Team player

Strong work ethic

Growth mindset

Customer service

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

AS400

Job description

AIT Worldwide Logistics is seeking a Dispatcher I II in Massachusetts to oversee the pickup and delivery of local shipments and coordinate information between drivers and delivery agents. Flexible start times and possible weekend hours may be offered.

The role requires documenting shipments in MyAIT and AS400, coordinating routing with dock staff, and delivering strong customer service to meet client needs in a dynamic logistics environment.