Dispatcher III

AIT Worldwide Logistics; Wrentham (MA); On-site; USD 39,950 - 55,104; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Tuition reimbursement

Paid time off

Job summary

AIT Worldwide Logistics is seeking a Dispatcher I II in Massachusetts to oversee the pickup and delivery of local shipments and coordinate information between drivers and delivery agents. Flexible start times and possible weekend hours may be offered.

The role requires documenting shipments in MyAIT and AS400, coordinating routing with dock staff, and delivering strong customer service to meet client needs in a dynamic logistics environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 5–7 years in freight forwarding or related customer service/operations.
• Proficiency in Microsoft Office; AS400 experience preferred.
• Strong problem-solving and multitasking with attention to detail.
• Excellent interpersonal and communication skills with customers and drivers.

Responsibilities

• Route local freight, dispatch drivers, perform dock checks, track shipments and coordinate with dock staff to move freight.
• Enter shipment milestones in MyAIT & AS400 (pickup, delivery, proof of delivery) promptly.
• Provide customer service to identify and meet specific needs; address inquiries or concerns.
• Assign driver load planning based on local mapping and appointments.
• Identify and coordinate prioritization of rushed, urgent, and last-minute shipments.

Skills

Team player

Strong work ethic

Growth mindset

Customer service

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

AS400

Job description

Dispatcher I II

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams and, as trusted advisors, go above and beyond to ensure customer satisfaction. Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in a dynamic environment. Helping others is at the core of our culture. Join us in finding fulfillment by giving back to our local communities as the united team that is AIT.

Overview

The Dispatcher I II is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents. Flexible start time and possible extra hours on weekends may be offered.

Responsibilities

• Routing local freight, dispatching drivers, performing dock checks, tracking shipments, and working with dock staff to ensure movement of freight.
• Timely entry of shipment milestones into the MyAIT & AS400 tracking system — pickup, delivery, proof of delivery.
• Providing customer service to identify and meet specific customer needs; answering or making customer inquiry calls and addressing concerns or complaints.
• Assigning driver load planning based on local mapping and appointments.
• Identifying and coordinating the prioritization of rushed, urgent, and last‑minute shipments.
• Other duties as assigned based on business demands.
• Wage range for this position is $29.00–$40.90 and may vary by geography and experience.

Qualifications

• Team player who works well with others and respects teammates.
• Strong work ethic, appreciation for ownership, independence, accountability, and autonomy.
• Growth mindset, passion for improvement, openness to change, and willingness to try new approaches.
• Customer‑service focus and ability to build relationships with internal and external customers.

Other Skills We Hope to See

• High School Diploma or GED required; Associate Degree or equivalent preferred.
• 5–7 years in Freight Forwarding industry experience preferred, or experience in customer service/operations.
• Proficiency in Microsoft Office.
• Previous experience working with AS400 preferred.
• Strong problem‑solving and multi‑tasking skills with ability to develop new ideas and innovative solutions.
• High attention to detail and organization.
• Strong geographic and mapping skills; sense of direction and coordination to build routes.
• Great interpersonal and communication skills with customers, drivers, and co‑workers; communication is key.

What AIT Can Offer You

In addition to base compensation, you may be eligible for a bonus based on business and/or individual performance metrics (dependent on position). Benefits include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. Teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. For more than 40 years, the Chicago‑based supply‑chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships across almost every industry. Backed by scalable, user‑friendly technology, AIT’s flexible business model customizes door‑to‑door deliveries via sea, air, ground and rail on time and on budget. With more than 150 worldwide locations, AIT’s full‑service options also include customs clearance, warehouse management and white‑glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630‑766‑8300 ext. 5218.