Senior Director, Volunteer Programs & Site Services

FeedMore Western New York, Inc; Buffalo (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

FeedMore Western New York, Inc. in Buffalo, NY seeks a Director of Volunteer Services to oversee recruitment, training, and operation of site services, aligning volunteer efforts with the organization's mission and goals.

You will lead volunteers in meal delivery, warehouse, and office settings, build partnerships with community groups, ensure compliance and data reporting, and develop programs to recruit and retain volunteers while supporting senior leadership.

Qualifications

• Bachelor's degree or equivalent in nonprofit management or related field.
• Minimum four years in volunteer relations, community relations, or fundraising.
• Excellent communication and interpersonal abilities.

Responsibilities

• Develop and oversee volunteer recruitment and engagement strategies.
• Lead volunteer and site services teams with clear direction.
• Manage orientation, training, and retention programs for volunteers.
• Coordinate site services and logistics across facilities.
• Build partnerships with community organizations and donors.
• Track volunteer hours, site usage, and performance metrics.
• Ensure compliance with policies and risk management standards.
• Represent FeedMore WNY at events and public engagements.
• Perform additional duties to support mission initiatives.

Skills

Communication skills

Interpersonal skills

Leadership

Organizational skills

Problem solving

Customer service

Education

Bachelor’s Degree

Tools

Microsoft Office

Word

Excel

Outlook

Raisers Edge

CERVIS

Job description

FeedMore Western New York, Inc. in Buffalo, NY seeks a Director of Volunteer Services to oversee recruitment, training, and operation of site services, aligning volunteer efforts with the organization's mission and goals.

You will lead volunteers in meal delivery, warehouse, and office settings, build partnerships with community groups, ensure compliance and data reporting, and develop programs to recruit and retain volunteers while supporting senior leadership.