Senior Director, Voluntary Benefits Consulting (Large Market)

WTW; Charlotte (NC); On-site; USD 160,000 - 210,000; Full time

Job summary

WTW in Charlotte, NC is seeking a Senior Director, Voluntary Benefits Consulting to lead growth across the Southeast United States. You will architect strategy, manage large client engagements, and coordinate with cross-functional teams to deliver innovative voluntary benefit solutions.

This role requires 8+ years in designing and managing large group voluntary plans, proven revenue generation, senior relationship management, and a willingness to travel 15–30%.

Qualifications

• 8+ years designing/managing large group voluntary benefit plans in consulting, brokerage, or carrier settings.
• Proven ability to generate revenue.
• Experience managing large client relationships.
• Executive presence with polished written and oral communication.
• Willingness to travel 15-30%.

Responsibilities

• Lead and manage multiple client engagements.
• Drive voluntary benefits consulting sales and marketing efforts for the region.
• Lead the development of optimum project and expansion solutions for clients.
• Create client-specific business plans to ensure growth, retention and expansion goals are met.
• Serve as senior escalation point for client and operational issues and drive solutions.
• Coordinate with VB Operations to meet service levels and standards.
• Ensure deliverables quality and deadlines through clear communication.
• Negotiate with clients/carriers for effective, profitable delivery of services.
• Ensure full scope of services are priced appropriately for expansion opportunities.
• Maintain and manage client profitability.

Skills

Revenue generation

Client relationship management

Executive presence

Cross-functional collaboration

Travel availability

Education

Bachelor’s degree

Job description

Senior Director, Voluntary Benefits Consulting (Large Market)

Charlotte, NC, United States and 7 more

Be the First to Apply

Job Description

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.

This role will support our efforts to grow voluntary insurance consulting opportunities in the Southeast region of the US. The position will be a subject matter expert role focused on new business sales; marketing; voluntary benefit products; service design and ongoing management of WTW clients. This will require execution of a growth/sales strategy, including the on-going refinement of the product strategy. Key operational activities are developing/architecting the infrastructure to support client delivery, including training of H&B consultants, internal cross-LOB collaboration, and coordination with external partners/carriers.

Performance Objectives

Clients

• Lead and manage multiple client engagements
• Drive Voluntary Benefits insurance consulting sales and marking efforts for region
• Lead the development of optimum project and expansion solutions for the client
• Create client specific business plans to ensure growth, retention and expansion goals are met
• Serve as senior level escalation point for client and operational issues and drive solutions
• Coordinate with VB Operations team to ensure service levels meet or exceed client expectations and professional excellence standards
• Ensure quality of deliverables and enforcement of critical deadlines through effective communication
• Negotiate with client/carrier for the efficient delivery of services as profitable fee or commission levels
• Ensure full scope of services are priced appropriately for client expansion opportunities
• Maintain and manage client profitability

People

• Mentor and provides feedback internally to other team members
• Facilitate communication between client and service teams
• Build relationships with internal and external resources
• Participate in an annual performance management process

Qualifications

The Requirements

• 8+ years experience and success in the design/management of large group voluntary benefit plans gained in a consulting/brokerage or carrier environment
• Proven ability to generate revenue
• Track record of success in managing large client relationships
• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
• An executive presence with polished and well developed written and oral communication skills
• Superior ability to influence and collaborate with senior management and work across all levels of an organization
• Interest and aptitude in keeping abreast of latest developments in health and welfare plan strategy and contributing to the development of new tools and approaches
• Experience in managing multiple people and projects and producing quality deliverables on time and within budget
• Availability to travel 15-30% based on seasonal business development
• Bachelor’s degree required
• Hold a valid insurance license or be willing to obtain

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $160,000-$210,000 USD per year.

This role is also eligible for an annual short-term incentive bonus

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.

• Leave Benefits:Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits:Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Job Info

• Job Identification 202606592
• Job Category Health and Benefits Consulting
• Posting Date 10/27/2026, 08:59 PM
• Locations Five Concourse Parkway, Atlanta, GA, 30328, US