Senior Director, Trust & Safety Operations

Walmart Connect; Hoboken (NJ); On-site; USD 180,000 - 280,000; Full time

Job summary

Walmart Connect is seeking a Senior Director of Trust & Safety Operations in Hoboken, NJ. This executive will safeguard advertising business, ensure platform integrity and advertiser trust across Walmart Connect’s retail media ecosystem.

The role leads Ad Policy and Risk & Controls teams, aligning policy, governance, and risk management with the company’s growth and compliance objectives. With 12+ years in Trust & Safety, ad policy, or risk management, and at least 5 years of people leadership,

Qualifications

• Bachelor's degree in Business, Engineering, Operations, or related field.
• 6+ years of experience in Trust & Safety, ad policy, compliance, or risk management.
• 4+ years of supervisory experience.

Responsibilities

• Lead Trust & Safety Operations, providing senior-level leadership for policy enforcement and risk controls.
• Partner with Compliance & Ethics, audits, and third-line governance.
• Act as escalation point for high-risk issues balancing integrity, risk and business needs.
• Oversee ad policy governance and enforcement across the advertising lifecycle.
• Translate regulatory requirements into executable standards and workflows.

Skills

Trust & Safety

Ad policy

Leadership

Risk management

Stakeholder comms

Education

Bachelor's degree in Business/Engineering/Operations

Masters preferred (MBA / Engineering / Operations)

Job description

Walmart Connect is seeking a Senior Director of Trust & Safety Operations in Hoboken, NJ. This executive will safeguard advertising business, ensure platform integrity and advertiser trust across Walmart Connect’s retail media ecosystem.

The role leads Ad Policy and Risk & Controls teams, aligning policy, governance, and risk management with the company’s growth and compliance objectives. With 12+ years in Trust & Safety, ad policy, or risk management, and at least 5 years of people leadership,