Senior Director, Transportation Management Operations

NFI; Camden (NJ); On-site; USD 188,000 - 251,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Plan

Wellness Program

Life Insurance

Paid Time Off

Paid Parental Leave

Job summary

The Senior Director of Transportation Management Operations at NFI leads the transportation management division’s strategy, performance and day-to-day direction. This role oversees operations across NFI, NDC and NFIL, drives cost efficiency and service quality, and collaborates to grow each program.

You will develop and execute new strategies, manage implementations, coach staff, and ensure SLAs and KPIs are met while leveraging a strong TMS skill set and customer focus.

Qualifications

• Bachelor’s degree required.
• 10+ years’ experience in transportation operations with a proven track record.
• Strong interpersonal and communication skills.
• Ability to travel up to 50%.
• Proficient with MS Word, Excel and PowerPoint and TMS systems.

Responsibilities

• Oversee day-to-day operations including customer and carrier relations and internal functions.
• Lead the transportation management strategy across NFI, NDC and NFIL and align with other organizations.
• Develop and implement new strategies, services and tactical business plans.
• Manage staffing strategies, contracts and continuous improvement initiatives.
• Train and coach TM operators and become a TMS super user.
• Ensure high levels of customer service and meet SLAs and KPIs.
• Create repeatable and automated processes to maximize efficiency.
• Monitor industry trends and provide strategic recommendations to management.

Skills

Leadership

Strategic thinking

Analytical

Financial skills

Communication

Planning

Organizational skills

Problem solving

Customer focus

Travel readiness

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

TMS systems (NFI Brokerage)

Job description

Overview

The Senior Director of Transportation Management Operations is responsible for the transportation management division’s operational structure, performance and strategy. This leader will provide the day-to-day direction, oversight, and implementation of operations in an effort to deliver high quality service, generate savings and organically grow each program.

Responsibilities

• Assume responsibility for the day-to-day operations including customer and carrier relations, and all internal operational functions.
• Lead the initiative to develop, manage and execute the Company’s transportation management strategy among the three operating entities: NFI, NDC and NFIL. Work to increase synergy between transportation management operations and the other NFI organizations.
• Develop and implement new strategies, services and tactical business plans and ensure the necessary resources are in place to fulfill customer’s need and contract obligations from an operations perspective.
• Work with implementation & integration leadership to manage new and existing customer startups. Create and manage the concept of operations for each implementation.
• Control overhead costs by working with transportation management leadership on staffing strategies, customer contracts & continuous improvement initiatives.
• Candidate must have an entrepreneurial mindset and posses the ability to effectively align with business groups to enable positive and stable business growth.
• Become a TMS “super user” with the ability to train and coach TM operators in addition to setup and configure new customers.
• Provide strong leadership to all functions of the business and build a “service/customer oriented” culture. Reinforce throughout the entire organization, the desire and commitment to the highest levels of customer service and achieve a high level of cost efficiency. Communicate and demonstrate this commitment to all customers.
• Evaluate current operational procedures and processes. Establish new procedures and implement improvements where required. Make sure all new procedures are implemented and adhered to throughout the organization.
• Ensure the highest level of customer service to all clients regardless of the account size. Make sure all Service Level Agreements and Performance Metrics are met or exceeded.
• Manage the selection, development, motivation and retention of the staff required to grow and develop the operational aspects of the transportation management business.
• Ensure Company Policies and procedures are supported throughout the corporate and field operations.
• Assist with both short and long term forecasting of operational resource requirements for transportation management.
• Conduct evaluation of current team and provide mentoring to his/her team.
• Create repeatable & automated processes that maximize operational efficiencies for our team and customers.
• Remain current on industry trends and provide strategic recommendations to management that will put NFI Transportation Management on the “cutting edge.”
• Make client-based decisions for the betterment of the division and/or the broader NFI organization.
• Initiate continuous improvement

Qualifications

• Bachelor’s degree required
• 10+ years’ experience in the transportation operations with a proven track record of success
• Familiar with a variety of transportation concepts, practices and procedures
• Experience with overall direction, coordination and evaluation of department
• Possesses strong interpersonal skills with the ability to communicate organization visions and values
• Able to demonstrate a high degree of planning, organizational, analytical, and financial skills
• Provide on-call support 24/7 for the operation
• Proficient computer skills especially with Microsoft Word, Excel and Power point as well as the essential TMS systems for NFI Brokerage.
• Conceptual, strategic thinker with demonstrated ability to define problems, collect data, establish facts and draw valid conclusions
• Prior profit and loss responsibility preferred
• Independent, must be able to work with little direction or structure and able to work effectively with all verticals within NFI and the sales team
• Strong work ethic; e.g. “roll-up-your sleeves" leader
• Hands-on, customer driven focus
• Ability to travel up to 50%

Other Notes

Supervise: 2-7 direct reports (Account Managers, Strategic Account Managers, and Directors) and a total of 40+ operators.

We are excited to share that the base salary range for this position is $188,082.96 - $250,777.28. This position is also eligible for an annual discretionary bonus. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-2500

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)